Technology Architect

Project Role : Technology Architect

Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.

Must have skills : Genesys Contact Center QM

Good to have skills : NA

Minimum 12 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

As a Technology Architect, a typical day involves designing and delivering comprehensive technology architectures tailored for platforms, products, or client engagements. This role requires defining robust solutions that address critical aspects such as performance optimization, capability enhancement, and scalability to support evolving business needs. The position demands continuous collaboration with various stakeholders to ensure that architectural designs align with strategic objectives and operational requirements, fostering innovation and efficiency throughout the development lifecycle.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.

- Responsible for team decisions.

- Engage with multiple teams and contribute on key decisions.

- Expected to provide solutions to problems that apply across multiple teams.

- Lead architectural reviews and ensure adherence to best practices and standards.

- Facilitate knowledge sharing and mentoring within the team to build technical expertise.

- Coordinate cross-functional efforts to align technology strategies with business goals.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Genesys Contact Center QM.

- Strong expertise in designing scalable and high-performance contact center solutions.

- Experience in integrating Genesys platforms with various communication channels and backend systems.

- Ability to analyze complex technical requirements and translate them into effective architectural designs.

- Familiarity with cloud-based deployment models and infrastructure considerations for contact center technologies.

- Skilled in troubleshooting and optimizing contact center operations to enhance customer experience.

Additional Information:

- The candidate should have minimum 12 years of experience in Genesys Contact Center QM.

- This position is based at our Mumbai office.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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