Implementation Manager - Integra Partners

Integra Partners is seeking an experienced Implementation Manager to lead complex, post-sale health plan implementations from initiation through operational handoff. This role owns the implementation plan, client relationship, cross-functional coordination, risks, decisions, and readiness activities required to deliver on time, within scope, and with a high-quality client experience. The successful candidate brings direct health plan implementation experience and practical knowledge of claims operations, testing, and issue resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Independently leads complex implementations for health plan clients and healthcare partners, from kickoff and requirements validation through testing, launch, stabilization, and transition to operations.
• Build and maintain the integrated implementation project plan, work breakdown structure, milestones, dependencies, decision log, risk and issue log, and executive status reporting.
• Serve as the primary implementation point of contact for external clients and coordinate internal teams across operations, claims, technology, network, clinical, finance, compliance, and other functional areas.
• Translate contractual commitments, requirements, operational workflows, and technical specifications into clear implementation requirements, owners, due dates, acceptance criteria, and signoffs.
• Lead claims-related implementation activities, including workflow design, configuration validation, test scenario development, end-to-end claims testing, defect triage, reconciliation, and production readiness.
• Monitor timeline, scope, quality, budget, and resource needs; identify risks early and drive mitigation, escalation, and resolution with accountable owners.
• Facilitate internal and client-facing meetings, document outcomes, and communicate concise status summaries, recommendations, decisions, and next steps to project teams and senior leadership.
• Ensure implementation documentation is complete and audit-ready, including project plans, requirements, meeting materials, test evidence, approvals, lessons learned, and transition documentation.
• Apply a continuous-improvement mindset to simplify processes, strengthen controls, and improve implementation quality and repeatability.
• Mentor junior team members and contribute to implementation standards, templates, playbooks, and best practices.