Account Quality Manager

Department: Language Servicces

Reports to: Language Quality Director

WHO WE ARE

At Acclaro, we're more than a localization company. We're a global team of language enthusiasts, cultural connectors, and technology innovators. Our mission is to help brands speak the world’s languages and resonate deeply across cultures by blending human expertise with cutting-edge technology.

With over two decades of experience and our proprietary platform, we support some of the world’s most recognizable brands in expanding their global reach. Join us on our journey to be the model localization company of the next decade, one that’s loved by clients, colleagues, and communities alike.

YOUR NEXT ROLE

As an Account Quality Manager, you’ll be the driving force behind linguistic excellence across strategic accounts. You’ll partner closely with Program Managers, Language Leads, and global teams to ensure consistent, high-quality delivery across all languages and workflows.

This role sits at the heart of our Language Services function, where quality meets impact. You’ll act as the linguistic authority for your accounts-guiding standards, solving complex challenges, and ensuring every deliverable meets client expectations. From shaping processes to training teams and supporting both offline and WordsOnline accounts, your work will directly influence customer satisfaction, retention, and growth.

WHAT YOU’LL DO

• Serve as the main linguistic point of contact for clients, addressing quality issues, updates, and feedback while representing Acclaro in QBRs and key discussions
• Define, implement, and centralize linguistic quality processes and standards across accounts to ensure consistency and scalability
• Drive quality monitoring, analysis, and continuous improvement, using data and account trends to enhance customer satisfaction
• Collaborate with Program Managers, Project Managers, and Language Leads to compile and maintain reference materials, including style guides, glossaries, and instructions
• Perform source text analysis in line with ISO17100 requirements and ensure linguistic readiness for projects
• Design and manage linguistic workflows, including information flows, query resolution processes, QA frameworks, and escalation paths
• Support resource strategy by partnering with Talent Finders to select the right linguists and suppliers for each project
• Train, guide, and support Language Leads, ensuring clarity on roles, expectations, and best practices across languages
• Act as the bridge between clients, internal teams, and suppliers, managing communication and resolving linguistic issues across all stakeholders
• Oversee and execute quality assurance checks, ensuring deliverables meet defined criteria and standards
• Manage terminology and linguistic assets (TBs, style guides, instructions), ensuring alignment between offline and WordsOnline environments
• Support onboarding and transition activities, including moving accounts from offline to WordsOnline, ensuring continuity and quality

THIS ROLE IS FOR YOU IF YOU

• Have 5+ years of experience in linguistic quality or language services operations within the localization industry.
• Hold a bachelor's Degree in a related field or equivalent professional or military experience.
• Are fully proficient in English, both written and spoken
• Bring hands-on expertise in linguistic QA, terminology management, and multilingual workflows
• Are comfortable working with global teams, multiple stakeholders, and cross-functional collaboration
• Have strong problem-solving and analytical skills, with the ability to identify root causes and implement solutions
• Communicate confidently with both internal teams and external clients
• Can manage multiple projects and priorities while maintaining attention to detail and quality standards
• Thrive in dynamic environments and handle pressure with resilience

YOU’LL STAND OUT IF YOU

• Have experience working with enterprise clients or strategic accounts
• Are familiar with AI-powered localization platforms
• Have experience supporting account transitions, onboarding, or process design
• Have a background in training, coaching, or mentoring linguistic teams

WHY JOIN ACCLARO?

• Global Team, Local Impact: Collaborate with colleagues around the world while making meaningful contributions locally.
• People-First Culture: Work in a supportive, inclusive environment that values your voice and well-being.
• Flexible Work Style: Enjoy remote work, flexible PTO, and a healthy work-life balance.
• Career Growth: Access mentorship, development programs, and clear pathways for advancement.
• Impactful Work: Help top-tier brands succeed globally while promoting cultural understanding and connection.
• Competitive Compensation & Benefits: Market-leading pay, bonuses, and comprehensive medical and retirement plans.
• Recognition & Support: Be seen and celebrated through regular recognition programs and supportive leadership.

VALUES WE LIVE BY

• Passion with a Purpose - We’re energized by our work and why it matters.
• Go the Extra Mile - We strive for excellence and proactive value.
• Honesty in Action - We act with integrity, openness, and respect.
• Own It, Do It - We follow through, take accountability, and take pride in our outcomes.

INCLUSION & EQUAL OPPORTUNITY- Acclaro is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.