IT Administrator

About Accomy

Accomy is an AI-powered corporate travel management company with offices in Hong Kong, Singapore, Malaysia, Taiwan and mainland China, and team members across Asia, the US and the UK. We're a fast-moving startup, and we're looking for someone to strengthen how we manage access, devices and security as we grow.

About the role

You'll be the go-to person for day-to-day IT support and the owner of our access and security setup. You'll make sure the right people have the right access at the right time, our accounts and devices are secure, and nobody is stuck for long when they're locked out of a laptop or forget a password. You'll report to the People & Compliance Lead and work closely with every team.

What you'll do

Access management

• Own user provisioning and deprovisioning across Microsoft 365, Lark/Feishu and other business tools, so new joiners are set up on day one and leavers lose access immediately.
• Set up and maintain role-based access, so people get only what they need, and run regular access reviews.
• Keep an up-to-date record of who has access to what, including admin and shared accounts.

Security

• Roll out and enforce multi-factor authentication, strong password policies and single sign-on where possible.
• Manage device security for Mac and Windows laptops, including encryption, updates, screen lock and remote lock/wipe through a device management (MDM) tool.
• Monitor admin consoles for suspicious sign-ins and security alerts, and respond to incidents.
• Write simple, practical IT and security policies, and run awareness training (e.g. phishing).

IT support

• Be the first point of contact for IT issues, including password resets, account lockouts and Mac login problems.
• Set up a clear process so staff know who to contact and how to get unlocked quickly, across time zones.
• Set up laptops and equipment for new joiners and collect and wipe devices from leavers.
• Maintain IT documentation and an asset inventory.

What we're looking for

• [2–4] years in IT administration or IT support.
• Hands-on experience as an admin for Microsoft 365 / Entra ID (Azure AD); Lark/Feishu or Google Workspace is a plus.
• Comfortable supporting macOS as well as Windows, including MDM tools such as Jamf, Intune or Kandji.
• Solid understanding of MFA, SSO, password management and access control.
• Organised and careful with documentation, especially access records.
• Clear communicator who can explain tech to non-technical colleagues.
• Good written and spoken English and Chinese (Mandarin and/or Cantonese).

Nice to have

• Familiarity with security or data protection frameworks (e.g. ISO 27001, SOC 2, PDPO, PDPA).
• Relevant certifications (e.g. Microsoft 365 Administrator, CompTIA Security+, Apple Certified Support Professional).

What we offer

[Salary range / benefits / flexible working / growth opportunities]