Duty Manager
Confirmed on the employer's own hiring board on Nov 11, 2026. First seen by Alion on Nov 11, 2026. Accor scores B on the Alion truth index.
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Rixos Al Mairid is seeking a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and resolve issues promptly. The role acts as the property representative in the absence of senior management..
Key Responsibilities:
- Operational Oversight: Supervise hotel departments during assigned shifts.
- Guest Relations: Address and resolve guest concerns and service requests.
- Coordination: Liaise with department heads to ensure seamless service.
- Incident Management: Respond to emergencies and document incidents.
- Reporting: Compile shift reports and communicate key updates to management.
Minimum 2-3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.
Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.
Strong leadership, problem-solving, guest relations, and complaint-handling skills.
Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).
Ability to work flexible shifts, including weekends and public holidays.