Front Office Agent

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha - where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Front Office Agent.

The Front Office Agent at Raffles & Fairmont Doha is responsible for delivering exceptional luxury hospitality by providing a warm, professional, and personalized welcome to guests from arrival until departure. The role serves as the first point of contact, ensuring smooth check-in and check-out procedures, managing reservations, room allocations, guest accounts, and responding to guest inquiries and requests.

The Front Office Agent works closely with Guest Experience/Relations, Butler, Concierge, Housekeeping, Reservations, and other hotel departments to ensure seamless operations and memorable guest experiences. The position requires strong communication, attention to detail, problem-solving abilities, and a commitment to maintaining the highest standards of Raffles and Fairmont luxury service.

Key Responsibilties:

• Welcome guests warmly and provide professional front desk services
• Manage guest check-in and check-out procedures efficiently
• Handle reservations, room assignments, and guest registration
• Respond to guest inquiries, requests, and complaints promptly
• Process payments, billing, and guest account settlements accurately
• Maintain accurate guest profiles and reservation information
• Coordinate with Housekeeping, Concierge, and other departments
• Provide information about hotel facilities, services, and local attractions
• Promote room upgrades, hotel amenities, and loyalty programs
• Handle guest feedback and provide effective service recovery
• Maintain confidentiality and follow hotel policies and procedures
• Ensure compliance with Raffles and Fairmont luxury service standards

What will you bring to this role?

• Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field
• Previous experience in Front Office, Guest Services, or Customer Service, preferably in a luxury hotel environment
• Knowledge of Opera PMS or other hotel property management systems
• Proficiency in Microsoft Office applications
• Excellent verbal and written communication skills in English
• Additional language skills are an advantage
• Strong customer service and interpersonal skills
• Excellent organizational, multitasking, and problem-solving abilities
• Professional appearance and a warm, service-oriented personality
• Ability to handle guest complaints with diplomacy and professionalism
• Strong attention to detail and commitment to luxury service standards
• Ability to work flexible shifts, including evenings, weekends, and public holidays
• Ability to work effectively in a multicultural and fast-paced environment
• Strong teamwork and collaboration skills
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.