Front Office Intern

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Bring your passion for hospitality, people, and unforgettable first impressions to Mama Shelter Dubai! As a Front Office Intern, you'll be at the heart of the guest experience, learning the art of hospitality while creating memorable moments from check-in to check-out. Let’s welcome the world, Mama style!

THE MISSION?

Welcome Guests Like Family: Create amazing first impressions by greeting every guest with warmth, energy, and Mama’s signature vibe.

Master the Guest Journey: Support check-in and check-out procedures while ensuring a smooth and memorable experience for every guest.

Learn the Art of Hospitality: Gain hands-on experience in front office operations, guest relations, and hotel systems.

Guest Happiness Champion: Assist guests with inquiries, recommendations, and requests to make their stay extra special.

Communication Superstar: Build strong connections with guests and collaborate with other departments to ensure seamless service.

Attention-to-Detail Expert: Help maintain accurate guest records, reservations, and administrative tasks with care and precision.

Problem-Solving Sidekick: Learn how to handle guest concerns professionally and turn challenges into positive experiences.

Brand Ambassador: Bring Mama Shelter’s unique personality to every interaction and help create unforgettable memories.

Grow Every Day: Learn from experienced hospitality professionals and develop skills that will kick-start your career journey.

MADE FOR YOU? ONLY IF…

You love meeting new people: Connecting with guests and making them feel welcome comes naturally to you.

You’re eager to learn: Every day is a chance to gain new skills and grow professionally.

Attention to detail is your superpower: You understand that small details create extraordinary guest experiences.

You welcome feedback: You see coaching and guidance as opportunities to improve and succeed.

You’re proactive: You enjoy taking initiative and finding ways to support both guests and colleagues.

Professionalism matters to you: You act with integrity, respect, and responsibility at all times.

You’re a team player: You believe the best guest experiences are created through teamwork and collaboration.

YOUR LITTLE EXTRAS:

You’re dependable: You show up ready to learn, contribute, and make a positive impact.

You’re guest-focused: Creating memorable experiences genuinely excites you.

You communicate confidently: You enjoy interacting with people from different backgrounds and cultures.

You bring positive energy: Your enthusiasm helps create a welcoming atmosphere for everyone around you.

You’re growth-minded: You're excited to build a future career in hospitality and make the most of every opportunity.

You embrace the Mama spirit: Authentic, creative, caring, and a little bit playful, that's your style.

If you're ready to start your hospitality journey, learn from industry professionals, and create unforgettable guest experiences at Mama Shelter Dubai, we'd love to hear from you! Let’s make every arrival exciting, every stay memorable, and every day a new adventure.