Hotel Manager

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles Doha

Step into a world of refined elegance and timeless artistry at Raffles Doha, an iconic address nestled within the architectural landmark of Katara Towers in Lusail.

Raffles Doha is where luxury becomes deeply personal - a place defined by quiet sophistication, meaningful moments, and the art of thoughtful service. Rooted in a legacy of gracious hospitality, Raffles is renowned for creating experiences that are intimate, bespoke, and unforgettable.

Here, every detail is considered, every interaction intentional, and every guest journey uniquely curated. Our colleagues are artisans of hospitality, empowered to anticipate needs, craft memories, and deliver service with elegance, discretion, and genuine care.

Joining Raffles Doha means becoming part of a storied brand where excellence is not an aspiration, but a standard - and where hospitality is expressed as an art form.

About the Application Process

At Raffles Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Raffles Doha as our new Hotel Manager.

The Hotel Manager provides strategic leadership and operational oversight across all hotel departments, ensuring the delivery of exceptional luxury hospitality experiences in line with the standards and philosophy of Raffles Hotels & Resorts.

The role is responsible for driving operational excellence, financial performance, guest satisfaction, and colleague engagement while ensuring seamless coordination and alignment across all operational functions. Working closely with the Executive Committee and department heads, the Hotel Manager translates the hotel's strategic objectives into actionable business plans, strengthens operational efficiencies, and drives a culture of service excellence, accountability, and continuous improvement.

As a key member of the hotel's leadership team, the Hotel Manager acts as the Managing Director's principal operational partner, ensuring the effective execution of business strategies, safeguarding the hotel's reputation, and reinforcing Raffles Doha's position as a leading luxury hospitality destination.

Key Responsibilities:

• Partner with the Managing Director to define and execute the hotel's strategic objectives and priorities
• Provide strategic leadership and operational oversight across all hotel departments
• Drive operational excellence, revenue growth, profitability, and continuous improvement
• Monitor hotel performance and implement initiatives to enhance business results
• Ensure seamless operations and consistent delivery of Raffles brand standards
• Champion personalised luxury hospitality and exceptional guest experiences in line with Forbes Travel Guide and LQA standards
• Oversee guest satisfaction, feedback, and effective service recovery
• Lead and develop the Executive Committee and departmental leaders, fostering a high-performance culture
• Drive colleague engagement, talent development, and succession planning
• Oversee financial performance, budgeting, forecasting, cost control, and resource optimisation
• Maximise commercial opportunities and profitability across operational departments
• Ensure compliance with brand standards, company policies, and local regulations
• Oversee quality assurance, health and safety, security, and risk management
• Drive Forbes Travel Guide and LQA standards, audits, service evaluations, and continuous improvement initiatives
• Build strong relationships with ownership, corporate stakeholders, key clients, and external partners
• Collaborate with commercial and support functions to strengthen business performance and market positioning
• Promote innovation, technology, and best practices to enhance operational efficiency and guest experience
• Safeguard the hotel's reputation and strengthen Raffles Doha's position as a leading luxury destination

What will you bring to this role?

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Minimum 10 years of experience in luxury hotel operations, with at least 3-5 years in a senior leadership position
• Proven track record within internationally recognised luxury hotel brands
• Strong knowledge of luxury hospitality standards, including Forbes Travel Guide, and LQA requirements
• Demonstrated success in driving operational excellence, financial performance, and guest satisfaction
• Strong commercial acumen and experience in budgeting, forecasting, and cost management
• Proven ability to lead, motivate, and develop multicultural teams and senior leaders
• Excellent strategic thinking, leadership, communication, and decision-making skills
• Extensive knowledge of hotel operations, quality assurance, and service excellence
• Strong understanding of health, safety, security, and regulatory compliance
• Previous experience in the Middle East luxury hospitality market is preferred
• Fluency in English; additional languages are an advantage

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.