Reservation Agent

Reservation Agent

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Answer inquiries of room rates, outlets and room locations.
• To be totally familiar with all aspects of the reservation systems
• Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
• Post advance deposits and keep accurate records of deposits
• Process rooming lists and group blocks and indicate special requests and billing procedures
• File and process reservations correspondence, make certain all files are current and in order.
• Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
• Abide by the hotels policies and procedures
• Be familiar with changes in the rates and group enquiries
• To be aware of inventory management and keep a constant check on the room types available throughout the day
• To have an understanding of departmental goals and projections for average rate and occupancy
• Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• Minimum 1-2 years of experience in hotel reservations, front office, or a similar hospitality role.
• Good knowledge of hotel reservation procedures, room types, rates, packages, and availability.
• Proficiency in hotel reservation systems and Microsoft Office applications.
• Strong communication and interpersonal skills, with a professional and courteous manner.
• Good command of written and spoken English; additional languages are an advantage.
• Strong attention to detail and accuracy when handling reservations and guest information.
• Ability to handle guest inquiries, requests, modifications, and cancellations efficiently.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks.
• Ability to work under pressure and maintain a high level of customer service.
• Good problem-solving skills and the ability to resolve guest concerns professionally.
• Flexible to work shifts, weekends, and public holidays as required.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.