Security Supervisor

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Keep the Mama Gang safe, secure, and ready for anything at Mama Shelter Dubai! As a Security Supervisor, you’ll lead the security team, protect our guests and colleagues, and make sure Mama stays a safe place to work, play, and have a good time.

THE MISSION?

Lead the Security Squad: Supervise, guide, and motivate the security team, making sure everyone knows their role and is ready to keep Mama safe.

Be Mama’s Eyes & Ears: Keep a watchful eye across the hotel, conduct regular patrols, and spot potential risks before they become problems.

CCTV Commander: Monitor CCTV, access control, alarms, and other security systems to keep everything under control and respond quickly to anything suspicious.

Ready for Anything: Respond calmly and confidently to incidents, emergencies, alarms, and unexpected situations, because panic is never part of the uniform.

Keep the Gang in the Know: Lead shift briefings and debriefings, making sure the team is aligned, informed, and ready for the day ahead.

Protect Mama’s House: Conduct regular inspections and enforce access control to keep guests, colleagues, property, and restricted areas safe and secure.

Incident Investigator: Support and lead investigations into theft, damage, unauthorized access, and other security incidents, ensuring everything is properly documented and reported.

Emergency Expert: Support emergency drills, fire evacuations, crisis management, and response procedures so the team knows exactly what to do when it matters most.

Team Up Across Mama: Work closely with all departments to support smooth daily operations, events, and busy moments while keeping safety front and centre.

Connect with the Authorities: Liaise professionally with SIRA, local law enforcement, emergency services, and other relevant authorities whenever required.

Keep the Tools Ready: Make sure radios, CCTV, alarms, access control, flashlights, and other security equipment are working, maintained, and ready for action.

Own the Reports: Maintain accurate security logs and prepare clear reports for management, highlighting incidents, risks, trends, and opportunities to improve.

MADE FOR YOU? ONLY IF…

You’re a natural leader: You know how to guide a team, give clear direction, and bring out the best in your Gang.

You stay cool under pressure: Emergencies happen. You keep calm, think fast, and make smart decisions.

You notice the details: You spot what others might miss and take action before small risks become big problems.

You communicate like a pro: You can confidently interact with colleagues, guests, management, and authorities.

You think ahead: You’re always looking for potential risks and ways to make Mama even safer.

Integrity is non-negotiable: You handle sensitive information responsibly and always do the right thing.

YOUR LITTLE EXTRAS:

You’re reliable and consistent: When you say you’ll deliver, you always follow through.

You’re a people person: Guests and teammates love your positive, approachable vibe.

You build connections: You take time to know your guests, creating lasting impressions.

You light up the room: Your energy lifts everyone around you, making work a joy.

You’re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.

If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you!