Social Media Handler

Job Summary

To manage the company's social media platforms, create and publish engaging content, promote the company's products and services, increase online visibility, attract customers, attend to online customers, process online customer's order and strengthen the company's brand image.

Key Responsibilities

• Manage and maintain the company's social media accounts across platforms such as Instagram, Facebook, TikTok, and WhatsApp.
• Create, edit, and publish attractive content, including pictures, videos, reels, and promotional posts.
• Regularly showcase the company's products, new arrivals, and special offers.
• Take quality pictures and videos of products, store activities, and promotional events.
• Respond promptly and professionally to customers' enquiries, comments, and messages.
• Generate creative ideas and strategies to increase followers, engagement, and online sales.
• Monitor social media activities and provide regular updates on customer engagement and performance.
• Ensure all published content reflects the company's brand image, values, and standards.
• Work closely with the Sales, marketing, and management teams to identify products and promotions to advertise.
• Monitor competitors' social media activities and identify opportunities to improve the company's online presence.
• Handle customer enquiries and orders received through social media platforms.
• Ensure that all promotional information, prices, and product descriptions are accurate before publication.
• Obtain management's approval before publishing sensitive announcements, major promotions, or official company statements.
• Maintain professionalism and confidentiality when handling the company's social media accounts.
• Perform any other duties assigned by management.

Qualifications and Requirements

• Minimum of SSCE/OND or equivalent; relevant qualifications in Mass Communication, Marketing, or Digital Media are an added advantage.
• Good knowledge of social media platforms and digital marketing.
• Ability to create engaging content, pictures, and videos.
• Basic video-editing skills.
• Excellent written and verbal communication skills.
• Creativity, consistency, and attention to detail.
• Good customer service and interpersonal skills.
• Ability to work independently and meet deadlines.
• Previous experience managing business social media accounts is an added advantage.

Salary is attractive, negotiable based on experience and according to industry standard.

Only shortlisted candidates will be contacted.