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Coordinator BPS Cust Serv

Acosta Group • Digital Marketing • FMCG & Consumer Brand Groups • High School Diploma • 7 days ago

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Salary

≈ $32k – $70k per year (Estimated)

Location

In office (Tampa)

Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 14, 2026. Acosta Group scores C on the Alion truth index.

Overview

Company

Impact

Profile match

Acosta Group

Acosta Group is a sales and marketing services company headquartered in Jacksonville, Florida, that helps consumer goods brands sell through retail, e-commerce and foodservice channels. It brings together agencies including Acosta, ActionLink, ADW, CORE, CROSSMARK, Dee Set, Mosaic, Premium and Product Connections, offering retail headquarters sales, in-store merchandising, assisted sales and training, integrated marketing and data and insights across the United States and Canada. It hires field sales representatives, merchandisers, retail sales specialists for brands such as Verizon, Samsung and Lenovo, client services and data analysts, and account directors.

acosta.group • HQ: Jacksonville, United States • Market Research • Event Marketing • Business Development • Digital Marketing • 5000+ employees

Tech stack of Acosta Group

We’re looking for a detail-oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.

What You’ll Do
Professionally receive and resolve customer order issues
Research and resolve issues, collaborating with internal and external teams
Update orders, pricing, and customer criteria in internal systems
Monitor dashboards and alerts daily to identify and address issues quickly
Escalate unresolved issues to appropriate managers or supervisors
Investigate rules engine issues and follow established resolution procedures
Maintain accurate documentation in compliance with company policies
Build and maintain strong relationships with customers, clients, and coworkers
Support Customer Replenishment (CRP/VMI) processes when applicable
Complete special projects and additional duties as assigned

What We’re Looking For

Education

High School Diploma or GED required
Associate Degree preferred
Formal customer service training a plus

Experience

2+ years of customer service, administrative, or business process experience
Food broker experience preferred

Skills & Abilities

Strong communication, organization, and problem-solving skills
Proficient in Microsoft Word, Excel, and Outlook
Comfortable with data entry and order management systems
Ability to work with standard office equipment
Strong attention to detail in a fast-paced environment

Ready to apply? Join a team where your customer service skills make a real impact every day.

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