Operations Manager

About The Team

At Bermex, we put value on our customerrelationships. We’realways looking for a way that we can delight our customersby going the extra mile.Bermexoffers expert damage prevention services andsolutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role

The Operations Managerreports to the Senior Operations Managerat Bermex. This position playsa key role in workingwith management to improve operations, sales, profit,and employeedevelopment in order to attain customer satisfaction.This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills.

***Salary Disclaimer: For those residing in New York, the salary for this position is $95,000/year. ***

What You’llDo

Operation Supervisor Management:

• Providedirection, training, support, supervision, and motivation to operation supervisors including their downline reports

• Ensure that approved policies and objectivesare clearly understood and effectively applied to each operating unit

• Supervise and review the preparation of forecast numbers for each of his/her departments

• Review performance and causes of significant variances, along with corrective action plans

• Conduct performance and wage reviews for department supervision

Business Management:

• Ensure timelyproduction reports and accuraterecord information to operating activities for such purposes as control, planning, accounting and requiredcustomer reports

• Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets

• Ensure monthly operation reports listing any unusual events - major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel

Customer Communication:

• Handle or defer all customercomplaints to the appropriate authorities

• Professionally represent the company to clients and their customers

• Providegeneral information about the meter services to customers, when applicable

Other duties as assigned.

About You

Must haves:

• Education: High School Diploma or GED

• Experience: 3 years of experience in an operations managementor supervisory role.

• 3 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Nice to haves:

• Education:Bachelor’s Degreein Operations Managementor BusinessAdministration

• Experience: 5 years of experience in operationsmanagement or supervisory role. At least 1 yearof experience in budget development and oversight is a plus

• 5 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Your Skills:

• Excellent ability to delegate responsibilities while maintainingorganizational control of operations and customer service

• Highly trained in conflict management and business negotiation processes

• Knowledge of operations, safety process, programs, and procedures

• Excellent communication skills, comfortable interacting with managementand customers

• Strong analytical and financial analysis skills

• Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices

• Knowledge of general business software and aptitude for learning new applications; proficiencyin Microsoft Office (Word, Excel, Outlook)

• Ability to multi-task,and work independently and as a team

• Proven abilities of strong leadership skills

• Excellent attention to detail for problem solving and finding

Drug/Alcohol Testing:

• Drug/alcohol testing is required

• Drug/alcohol testing requiredper Non-Regulatoryrequirements for employees working with water, electric, and meters

• Drug/alcohol testing requiredper Federal DOT regulations for employees working with gas meters

Benefits

Health and Safety:

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options

• Company paid group life insurance, accidental death & dismemberment insurance, short and long termdisability

• Flexible Spending Accounts or an option for a Health Saving Account with company match

• Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement:

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost

• Roth or Traditional 401(k) Retirement plan with company match

PTO Plans(after 90 completed days of service for full-time employees):

• Paid Vacation

• Paid Holidays

• Paid Wedding Day

• Veterans Day paid time off for our veterans

• Paid Sick Time (New York based positions ONLY)

Perks/Allowances:

• Company vehicle (for all driver-based positions)

• Gas card for company vehicle (if applicable)

• Company providedcell phone or mobile allowance (if applicable)

• Boot allowance from approved vendors

• Daily per diem for travel-based positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

We are an Equal Employment/AffirmativeAction employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Company: ACRT, Inc.