Commercial IT Operations Specialist

Pulse, part of Acteon Group, are a market leader in subsea structural monitoring providing highly sophisticated monitoring systems and services to both oil & gas and renewables clients around the globe since 1998. Due to our ambitious growth plans we are looking to strengthen our team in a number of roles.

Pulse are looking to hire a Commercial Operations IT Specialist on a full time, permanent basis. Based at their facility in Wokingham, the Commercial Operations IT Specialist will work closely with the Commercial Operations IT Lead to support and assist the development of Pulse’s commercial offering. The role will eventually take ownership of certain aspects of Pulse’s IT system and work closely with both internal staff across all office locations and end customers. The role is envisaged to be split between handling IT support escalations, infrastructure management & system monitoring, and supporting project deployments.

Duties & Main Responsibilities:

• Remotely supporting Pulse field/offshore operations & data service
• Assist with IT system deployments relating to Pulse commercial operations
• Monitoring, administration, and maintenance of Pulse’s commercial cloud services
• Work with IT Lead to maintain and continuously improve cyber security in the Pulse commercial service offerings
• Contribute to procedure and process documentation for Pulse Commercial IT infrastructure (both cloud and on-prem)
• Keep abreast of technology innovations in the IT sector, with focus on how Pulse can benefit from adoption

Requirements

Skills - Essential:

• 5 Years or greater in IT support roles (or similar)
• Experience at 3rd line & above in a helpdesk environment
• Self-motivated and capable of independent working, but also happy to work within & across teams/disciplines
• Able to solve problems in complex technical solutions
• Knowledge of Cyber Security & Purdue Model

• Azure Services; Azure AD B2B/B2C
• Firewalls & TCP/IP OSI networking model
• Windows Server & HyperV
• Linux (Ubuntu/Debian/Flatcar) & Docker
• Telegraf, InfluxDB, Grafana (TIG) stack
• System remote monitoring/telemetry
• Reverse Proxy & WAF solutions
• Scripting (Powershell, Bash, etc.)
• Creating and maintaining technical system documentation
• Working within a quality assured environment

Skills - Desirable:

• Experience supporting commercial cloud services/solutions
• Engineering background/experience working within an engineering environment
• Experience of using message bus solutions for microservices
• Working within an Agile/DevOps environment (making use of GitHub or Azure DevOps)
• Deployment automation solutions (Terraform, Bicep etc.)
• Industrial data exchange protocols (MODBUS, MQTT, OPC-DA/UA etc.)
• Understanding of Open-Source software projects and development environments
• Running Dotnet/Go applications

Skills - Advantageous:

• Understanding of TSN or EtherCAT
• Loki and/or Prometheus
• Experience with FreeBSD