Customer Advisor (M/F)

Actual Group · 1 day ago
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Location
In office (France)
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Nov 5, 2026. Actual Group scores A on the Alion truth index.

Overview
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Actual Group

Actual Group is a French employment and HR services group headquartered in Laval that runs the Actual network of more than 600 temporary staffing and recruitment agencies. Led by Samuel Tual, it covers temporary work, permanent and executive recruitment, work-integration staffing, interim management, training and HR consulting, is the largest work-integration temp provider in France and operates in France, Spain, Portugal and Switzerland with about 3,825 staff. Its listings are mostly placements for client companies, such as heavy goods drivers, machine and line operators, plant drivers and catering staff, alongside branch sales and recruitment roles.
actualgroup.com · HQ: Laval, France · Vocational Education · Recruiting & Staffing · Human Resources · 1001-5000 employees · Est. 2009

Your missions will be as follows

Welcome and advice: Welcome customers (by phone or via digital channels), analyze their financing needs and propose adapted solutions (consumer credit, insurance, payment solutions).

Recovery and risk management: Ensure the monitoring of unpaid debts, amicable reminders and the negotiation of regularization solutions in compliance with ethical rules.

Achieving objectives: Participate in the agency's quantitative (turnover, loan volume) and qualitative (customer satisfaction) objectives.

We are looking for candidates with the following profile

Diploma: Generally a Bac+2 / Bac+3 level (BTS MCO, BTS NDRC, or professional license in the banking, insurance or customer relations sector).

Skills: Interpersonal skills, listening skills, diplomacy, rigor in financial analysis and team spirit.

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