IT Planning Coordinator (M/F)

Our specialized IT team is recruiting for its client an IT Planning Coordinator (M/F) for an interim mission in St Aignan Grandlieu (44).

Start date: as soon as possible

Your main missions will be as follows:

• Operations management and scheduling: Centralize client requests, select appropriate stakeholders (administrators, engineers, experts), and build schedules based on urgency, external constraints, and team availability, while supervising progress until completion.

• Qualification and client interface: Communicate directly with external contacts (outbound calls, return calls) to define each service, validate the presence of material and logistical prerequisites (access, deliveries, on-site availability), and mobilize technical leads in case of complex needs.

• Traceability and administrative reliability: Update all files in the ITSM tool, check the accuracy of data impacting billing and activity reporting, and ensure a complete history of actions taken.

Profile sought:

Experience and Education

• Two paths considered: experience in scheduling, coordination, or planning (ideally in an IT services company or IT environment) with a strong interest in IT, or a profile from technical professions (support, infrastructure, systems/networks, digital workplace) wishing to move towards organization and customer relations.
• Knowledge of Microsoft 365 environments, systems, or networks is a valuable asset, though not mandatory at the start.

Technical skills

• Proficiency in activity tracking and ticketing software (ITSM tools) as well as office software.
• Ability to quickly assimilate the vocabulary and logistical constraints of an IT service.
• Rigorous in the administrative management of files and the control of billing elements.

Soft Skills

• Excellent sense of organization, method, and ability to manage multiple priorities simultaneously.
• Strong interpersonal skills and listening quality during telephone exchanges with clients.
• Spirit of initiative and perseverance to collect missing information from the right contacts.
• Desire to commit long-term to develop skills in the company's environment.

• Working hours: 9 am to 6 pm, Monday to Friday
• Remuneration: €2150 per month
• Remote work: possible after the integration period
• Benefits: health insurance, meal vouchers

Do you recognize yourself in the spirit of the position? Apply now!

This position is open to people with disabilities.

Committed to diversity and equal opportunity with our partners, we study every application without distinction: if this project inspires you, do not let self-censorship hold back your potential, dare to apply!