L3 Microsoft 365 Cloud Engineer

Acunam Technology Group is looking for an experienced L3: Microsoft 365 Cloud Engineer to join our Managed Services team. The successful candidate will be responsible for the day-to-day administration, support, optimisation and technical management of Microsoft 365 environments across Acunam's customer base. This is a hands-on technical position suited to an experienced Microsoft 365 professional who is comfortable managing multiple customer tenants in an MSP environment, resolving complex Microsoft cloud issues and implementing secure, reliable and well-managed Microsoft cloud solutions. The role will work closely with Acunam's Microsoft solutions, Managed Security, Business Systems, Desktop Support and Networking teams. Particular emphasis will be placed on strengthening Acunam's Microsoft 365 technical capability and developing the intersection between Microsoft cloud administration and Microsoft cloud security

• Employer: acunam
• Job Type: Full-time
• Location: Windhoek, Namibia
• Category: Information & Technology
• Closing Date: 2026-10-16

• Administer and support Microsoft 365 customer environments across multiple tenants.
• Manage Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
• Manage Microsoft Entra ID identities, users, groups, roles, authentication, and access controls.
• Configure and maintain Microsoft Intune and cloud-based endpoint management environments.
• Implement and manage Conditional Access, Multi-Factor Authentication (MFA), and related identity and access management controls.
• Administer Microsoft 365 licensing and assist with the technical assessment and optimisation of customer licensing requirements.
• Manage Microsoft 365 tenant configurations, policies, domains, and service settings.
• Perform Microsoft 365 migrations, tenant changes, and customer onboarding activities.
• Troubleshoot complex Microsoft 365, Exchange Online, Teams, SharePoint, identity, authentication, and endpoint management issues.
• Monitor Microsoft cloud environments and proactively identify configuration, security, capacity, and service risks.
• Maintain technical documentation, customer tenant records, configuration standards, and operational procedures.
• Implement and maintain Microsoft 365 backup and recovery solutions.
• Assist with the standardisation and automation of Microsoft 365 administration across Acunam's customer base.
• Use PowerShell and other appropriate tools to automate administration, reporting, and repetitive technical tasks.
• Act as an escalation point for Microsoft 365 technical issues.
• Work closely with Acunam's Managed Security team to improve Microsoft 365 security posture across customer environments.
• Assist with Microsoft Defender, identity protection, email security, endpoint security, and other Microsoft cloud security technologies where appropriate.
• Support Microsoft Secure Score and similar security assessment and improvement initiatives.
• Assist in identifying configuration and security improvements within existing customer environments.
• Work with Acunam's technical teams to develop and maintain Microsoft 365 technical standards and best practices.
• Assist with Microsoft-related projects, migrations, deployments, and service improvements.
• Work with Acunam's commercial and solutions teams where technical input is required for customer opportunities and solution design.
• Participate in technical customer engagements where appropriate.
• Assist in transitioning new Microsoft 365 customers and solutions from pre-sales into implementation and ongoing managed support.
• Maintain and develop relevant Microsoft certifications and technical competencies.
• Participate in after-hours maintenance and emergency support activities where required.

• Namibian citizenship.
• Grade 12 certificate.
• Excellent written and verbal communication skills.
• Fluency in English; Afrikaans will be an advantage.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Strong customer service orientation.
• Ability to work independently and take ownership of technical issues.
• Ability to manage multiple customer environments and competing technical priorities.
• Ability to communicate technical issues and recommendations clearly to customers and colleagues.
• Strong documentation and organisational skills.
• Willingness to continually learn and develop as Microsoft's cloud and security platforms evolve.
• Valid driver's lice…