Salesforce Senior Technical Consultant

Adesso • IT Consulting & Digital Transformation • Custom Software Development • Apex • 11 days ago
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Salary
≈ $15k – $34k per year (Estimated)
Location
In office (Pune)
Seniority
Senior · 6+ years exp

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 8, 2026.

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Adesso

Adesso is a Dortmund information technology consultancy founded in 1997 that has grown into one of the largest in Germany. It builds custom software and industry platforms for insurance, health, public sector and transport clients. The group employs many thousands of consultants and developers across Europe.
adesso.de • HQ: Dortmund, Germany • Custom Software Development • IT Consulting & Digital Transformation • 1001-5000 employees • Est. 1997
Tech stack of Adesso

YOUR ROLE

  • Design and configure Service Cloud capabilities (Case Management, Omni-Channel Routing, Queues, Knowledge, Sharing & Visibility)
  • Translate business requirements from working sessions and epics into technical solution designs and user stories
  • Independently implement configurations and customizations (Apex, LWC, Flows) in the Service Cloud environment
  • Contribute to integrations related to Service Cloud (CTI/telephony, case interfaces, reporting integration with DAA/Azure)
  • Support the design and maintenance of access-control models (Profiles, Permission Sets, Public Groups, role hierarchy) for different business personas
  • Conduct unit and system testing, and support sprint and business testing
  • Work closely with the onshore team to resolve open questions and gaps and agree on design decisions
  • Document solution designs and implementation details in Confluence/Jira

YOUR PROFILE

  • 6+ years of senior-level experience as a Salesforce Consultant/Developer, with a focus on Service Cloud
  • In-depth knowledge of Case Management, Omni-Channel, and the Salesforce sharing and security model
  • Hands-on experience with Apex, LWC, Flows, and Salesforce integrations (APIs, middleware/integration layer)
  • Experience with CTI integrations (e.g. Open CTI, Salesforce Voice) is an advantage
  • Salesforce certifications (e.g. Service Cloud Consultant, Platform Developer I/II) are desirable
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