Technical Account Manager

About the Role and Team

Thanks to our strong growth in France, we are expanding our Paris team and looking for a new colleague to join us as a Technical Account Manager (TAM). In this role, you combine technical know how with a commercial mindset, working with agencies, direct clients, publishers and tech partners across the digital/programmatic advertising stack. You will report to the Customer Success Manager BeneFrance and will get to grow your expertise through hands-on client work and close collaboration with local and global Adform teams.

You will own your own portfolio of clients in France and French-speaking Belgium, across the full lifecycle after contract signing. You will define and carry out strategies that support healthy, profitable relationships and revenue growth.

We hope you are ready to change the game! Be ready to:

• Manage an assigned portfolio of clients in France and Belgium, owning account plans, revenue targets, service levels and profitability

• Act as a consultative tech advisor and drive account growth. You will advise clients on Adform products

• Lead the customer lifecycle from onboarding through renewal. This includes kick-offs, onboarding plans, platform configuration support, early performance reviews and new product rollouts

• Review clients' product setup and, together with internal experts, analyze campaigns and data sets to improve results and find upsell opportunities

• Lead regular trainings, workshops and QBRs with clients and agencies. You will present product adoption, campaign performance and the value Adform brings, and help clients become fully self-serve through our help platforms and support teams

• Proactively grow your accounts by running a pipeline of upsell and cross-sell opportunities. You will lead commercial conversations on rates and contracts, and handle pricing and invoicing queries, renewals, agreements and RFP/RFI responses

• Manage customer feedback, incidents and escalations. You will make sure your clients' needs are represented in the Product Feedback process and on the Product Roadmap

• Review customer performance and growth potential with Country Leads, and keep track of market trends and product updates

Attitude First. Everything else will follow. We can grow together faster if you have:

• A Bachelor's or Master's degree and/or at least 2 years of experience in account management or consultancy within AdTech, MarTech, media or agency

• Native or native-level French and good English, both spoken and written

• Knowledge of ad serving, DSPs, DMPs or SSPs, and a good understanding of the programmatic ecosystem and the key business issues that affect clients

• Genuine curiosity about technology and a hunger to learn. You don't need to know every platform, but you want to understand how things work

• A commercial and entrepreneurial mindset. You're confident picking up the phone or emailing clients to grow your accounts

• A client service mindset. You enjoy fixing things for clients and stay calm and motivated when a client is demanding

• The maturity to work as an independent operator, plus the confidence to explain technical concepts to non-technical audiences and to present and run workshops

• Adform’s guiding principles ingrained in your profile: Focus on Client Value, Behave with Decency, Take Ownership, Care, Collaborate as a Team Player, Remain Ambitious, and Stand Tall in all interactions.

Stand out by having:

• Hands-on experience with a DSP, ad server, DMP or SSP (any platform)

• Experience in a role that combines technical and commercial responsibilities

Our promise to you:

• A dynamic, inspiring, and international environment filled with ambitious and caring colleagues

• We take your growth as a professional and as a person seriously, and we believe in having fun while creating great results

• You will team up with highly professional and knowledgeable colleagues who want to be a strong-performing team

• We believe that your leaders' job is to help you perform and understand how you can grow on a continuous basis

• Health insurance for you and your children

• Life and disability insurance

• Lunch benefit

• Commuting benefit: a monthly train pass

• Extra paid days off

• And much more - join us to explore the full experience.

Diversity & Inclusion @Adform:

Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.

We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.