Shop Assistant

PURPOSE & IMPACT ON ORGANIZATION:

Contribute to meeting or exceeding store sales and profit targets by:

Passionately inspiring consumer loyalty to the Brand

Effectively serving and selling to customers

Diligently executing store operations

KEY RESPONSIBILITIES:

Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them

Execute the Brand Customer Service standards to meet or exceed customers’ expectations

Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

Use Seasonal Brand and product knowledge effectively during sales interactions

Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand

Adhere to all established policies and procedures

Execute and maintain established Visual Merchandising and In-Store Communication standards

Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor

Complete cash register transactions quickly and accurately

Minimize loss in both, the stockroom, and the sales floor

Perform all store operations in a safe, effective, and efficient manner

Collaborate productively and respectfully with team members

Complete all applicable training programs and effectively apply the learning on the job

Seek coaching and learning opportunities to continually improve your performance

AUTHORITIES:

Not Applicable

KEY RELATIONSHIPS:

Customers

Peers and Supervisor

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

Fluent speaker of local language and intermediate speaker of English

Retail Professional Competencies

MINIMUM QUALIFICATIONS:

Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment

Basic numeracy, literacy, and verbal communication skills