Team Lead GBS eCommerce

GBS DTC Ecomm CS Team Lead

Purpose & Overall Relevance for the Organization:

At adidas, we have a clear purpose: “Through sport, we have the power to change lives.” This guiding principal shapes how we operate as a company, how we collaborate with our partners, how we create our products, and how we connect with our consumers. Our values represent essential behaviors and mindsets, reflecting the “You Got This” attitude we strive to see in every team member. This same purpose and mindset are at the heart of Global Business Services (GBS) the team that delivers consistent, end-to-end business solutions across adidas. By driving process excellence and operational efficiency, GBS enables our partners to focus on what matters most: creating impact.

In the dynamic DTC business environment, the DTC Tem Lead plays a strategic role in driving the company’s Direct-to-Consumer Ecomm CS performance, ensuring operational excellence and profitability. The main focus of this role is to manage the respective team members and to be responsible for creating and maintaining sustainable, accurate and efficient Ecomm processes for all our entities in LAM to ensure the integrity of the financial records and meets the requirements set within the adidas Group policies. This includes, but is not limited to, main finance point of contact and expert in all Ecomm related topics, the expert for any implementation of new company initiatives or projects, Ecomm accounting process creation and review, internal and external audit liaison for Ecomm topics and liaison between local Finance and Global Business Services (GBS) teams.

The DTC Ecomm CS Team Lead plays a key role in ensuring the financial integrity, compliance, and accuracy of all GBS activities and processes related to the Direct-to-Consumer (DTC) business. This position is responsible for leading the end-to-end processes for the DTC Ecomm channel within the Global Business Services (GBS), ensuring timely and accurate reporting Ultimately, the DTC Ecomm CS Team Lead is accountable for building high-performing teams, implementing best practices, and ensuring that every store serves as a powerful expression of the brand and a key driver of consumer loyalty.

Key Responsibilities:

• Lead and manage the Ecom Operations ensuring the timely and accurate execution of Daily/ Monthly/ Quarterly and Year-end activities, including the delivery of high-quality of transaction analysis and MEC closing activities.
• Ensure team’s management including coaching, training, motivation, and performance appraisal guidance, cultivating a collaborative and high-performance culture focuses on operational excellence.
• Drive robust partnerships with local markets in Latin America to enhance regional alignment and business performance.
• Ensure documentation of DTP/ SOPs/ Design documents/ and volumetric data is up-to-date and comprehensive to support seamless operations and service delivery.
• Responsible for reporting Ecom KPIs, ensuring metrics consistently and accurately met in a timely manner.
• Ensure compliance of all internal controls and coordinate effectively with internal & external auditors. Manage audit processes and ensure all required documentation is complete and compliant.
• Identify and implement opportunities for automation and process optimization within the Global Business Services environment.
• Lead problem solving and root cause analysis and solution design for operational challenges, ensuring timely and effective implementation.
• Provides training to workers in both orally and writing form on Ecomm Accounting systems, principles and practices, train and develops associates for the job and broader responsibilities within the company and further support and drive the upskilling of the GBS teams.

Key Relationships:

• Global, Regional and Market Finance teams
• GBS teams
• Ecomm Operations Leaders
• DTC Global Process Owners
• Internal and External Auditors
• Customer Service Teams

Experience, Knowledge, Skills and Education / minimum qualifications:

• A bachelor’s or master’s degree with emphasis on the areas of business, economics, finance, or comparable professional education.
• At least 4/5 years of experience in similar functions.
• Proven work experience in people management / demonstrated ability to manage a medium-sized team.
• Complete familiarity with Microsoft Office or equivalent tools.
• Fluency in English, both verbal and written.
• Self-motivated and self-directed individual.
• Ability to pay close attention to detail and a high degree of customer orientation.
• Problem-solving and analytical skills.
• Good communication skills / good team player / Team management skills.
• Experience in a Shared Service environment is an advantage.
• Adaptable, flexible, and able to deal with ambiguity in an ever-changing environment while maintaining a positive attitude and working collaboratively within the team.
• Ability to mediate and bring different stakeholders with different objectives to agree on a consensus and drive decision making
• Deadline driven, results-oriented, highly responsible and accountable.
• Highly self-motivated and proactive, with a strong ability to work in a team play environment to drive results.
• High integrity, ethics, and strong values; excellent organizational skills, detail-orientation, and a high degree of accuracy are all essential.
• innovative use of IT tools and new technology; and good time management and priority setting skills required.