Sales Operations Manager

Job Title: Sales Operations Manager

Reports to: VP, Operations

FLSA Class: Exempt

Learn more about our company and how we support you:

The surgical robot that assists a surgeon. The autonomous vehicle that navigates a warehouse floor. The train control system that keeps thousands of commuters on schedule. Somewhere inside that technology is an ADLINK product.

Ampro ADLINK Technology designs and manufactures embedded computing hardware for industries where failure is not an option. Industrial automation, robotics, autonomous vehicles, healthcare, and intelligent transportation are just some of the markets we serve. Our products sit at the edge of these systems, processing data and providing real-time control where it happens, when it happens, not in a distant cloud.

Founded in 1995 and headquartered in Taiwan, we operate across the US, UK, Singapore, China, Japan, Korea, and Germany with products deployed in more than 40 countries. Our San Jose office drives our business across the Americas and works closely with technology partners, including Intel, NVIDIA, AMD, Qualcomm, and NXP.

If you want to work on hardware or software that ships into real-world applications - not prototypes, not demos - and grow alongside a team that has been leading-edge computing for three decades, we want to hear from you.

Whether you are a seasoned engineer or early in your career, what you build here will end up in the real world.

How will you make an impact:

We are looking for an experienced Sales Operations Manager who will coordinate work amongst other members of the Sales Operations team and other stakeholder groups in supporting ADLINK Technology, Inc.’s growing business efforts and customer base.

The Sales Operations Manager is office based.

What will you do:

• Manages Customer Account Management Specialist team and monitors, plans, and implements projects supporting order fulfillment activities.
• Responsible for reviewing and updating sales processes, procedures & implementation of sales automation tools.
• Ensures compliance with company revenue recognition policies for booking and shipment of orders.
• Manages Customer & Sales escalations.
• Selects, develops, and evaluates personnel to ensure the efficient operation of Sales operations.
• Creates and reviews Bill of Materials for item configurations.
• Responsible for reviewing credit returns/cancellations/order pushes with the internal management team.
• Acts as liaison between Sales, Operations, and other departments to ensure customer satisfaction.
• Reviews and suggests forecasting for customers.
• Manages and reviews Sales Orders.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Review factory order revision requests
• Supervise employees within the Sales Operations department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

How will you get here?

Education

• Bachelor’s Degree

Experience & Qualifications

• 5+ years of related experience in sales operations and management and training
• Previous management experience is required.
• Familiar with a variety of the field’s concepts, practices, and procedures.
• Excellent written, verbal, and presentation skills.
• Proficient with Microsoft Excel, PowerPoint, Outlook, Word, and Teams.
• Ability to adapt to changing priorities.
• Excellent customer service and problem-solving skills.
• Self-motivated, adaptable, and excellent organizational and planning skills; results-oriented.
• Strong time management, excellent interpersonal, and relationship-building skills.
• Demonstrate ability to achieve operational excellence through strong analytical skills.
• Ability to set up processes/procedures and make recommendations.
• Experience in using the Salesforce customer relationship management platform and/or Navision enterprise resource planning software is a plus.

Benefits:

• Medical, Dental, and Vision Insurance

• Life, AD&D, Short Term Disability, and Long-Term Disability insurance

• 401k retirement plan

• HSA, Health Care FSA and Dependent Care FSA

• Vacation and Sick Leave

• Paid holidays

Physical Demands and Work Environment:

• While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer.

• Must be able to operate general office equipment.

• Physical stamina to stand, reach, bend, lift, grasp, and kneel.

• The employee must occasionally lift and/or move up to 20 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• The noise level in the work environment is usually quiet to moderate.

AAP/EEO Statement: Ampro ADLINK Technology does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Base Salary Range: $125,000 - $150,000 USD Individual offers are based on job-related skills, experience, qualifications, work location, and market conditions. This range does not include bonus compensation or benefits, which are outlined during the offer process.

AI-Assisted Screening Notice: As part of our applicant tracking process, ADLINK uses an AI-powered screening tool called Talent Fit to help evaluate candidate applications. This technology assists our recruiting team in identifying qualified candidates based on the requirements of the role. All hiring decisions are made by ADLINK personnel, and candidates are encouraged to contact our HR team at [email protected] if they have questions about the screening process.

Applicant Privacy Notice: Ampro ADLINK Technology collects personal information from job applicants as part of the recruiting and hiring process. This includes information you provide directly, such as your name, contact details, work history, and qualifications. We use this information solely to evaluate your application and manage our recruiting process. We do not sell applicant personal information. For questions about how your information is handled, contact us at [email protected].

California applicants: This notice is provided pursuant to the California Consumer Privacy Act (CCPA).

Fraud & Scam Alert: This is an official ADLINK job posting. ADLINK will never request payment, banking information, or personal financial details at any stage of the recruitment process. If you are selected to move forward, you will be contacted directly by a member of the ADLINK Human Resources team through our Applicant Tracking System, Rippling or using an official @adlinktech.com email address. If you suspect fraudulent activity or have questions about the authenticity of a job posting or communication, please contact us directly at [email protected].

Additional information about the role: Please note this job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This range may be modified at any time at our sole discretion and does not include additional bonus compensation and benefits. We may consider other candidates for this position with more experience and would expect the salary range to change accordingly. This range may be modified at any time at our sole discretion. This base salary does not include additional bonus compensation and benefits. Individual compensation packages are based on factors unique to each candidate, including job-related skills, training, experience, qualifications, work location, and market conditions.