Technical Sales Engineer

Job Title: Technical Sales Engineer

FLSA Class: Exempt

Learn more about our company and how we support you:

The surgical robot that assists a surgeon. The autonomous vehicle that navigates a warehouse floor. The train control system that keeps thousands of commuters on schedule. Somewhere inside that technology is an ADLINK product.

Ampro ADLINK Technology designs and manufactures embedded computing hardware for industries where failure is not an option. Industrial automation, robotics, autonomous vehicles, healthcare, and intelligent transportation are just some of the markets we serve. Our products sit at the edge of these systems, processing data and providing real-time control where it happens, when it happens, not in a distant cloud.

Founded in 1995 and headquartered in Taiwan, we operate across the US, UK, Singapore, China, Japan, Korea, and Germany with products deployed in more than 40 countries. Our San Jose office drives our business across the Americas and works closely with technology partners, including Intel, NVIDIA, AMD, Qualcomm, and NXP.

If you want to work on hardware or software that ships into real-world applications - not prototypes, not demos - and grow alongside a team that has been leading-edge computing for three decades, we want to hear from you.

Whether you are a seasoned engineer or early in your career, what you build here will end up in the real world.

How will you make an impact:

Work closely with the ADLINK sales team on new opportunities and drive solutions to meet customers’ needs which may include carrier designs, semi-custom based ADLINK standard products, and full custom system level solutions. Provide architectural ideas and solutions to meet customers’ requirements. Learn the customers pain points. Lead engineering teams responsible for the design of these products from concept through to production launch. This role also requires strong technical program management skills. The types of designs will vary based on customer, market and company needs but in general can include leading edge next generation x86 processor, ARM based tablets, COM Express, SMARC, and NVIDIA Jetson, carriers, products, or systems.

The Technical Sales Engineer position is remote.

What will you do:

• Manage new opportunities that require Technical Sales Engineer support through the use of SalesForce.
• Work with the ADLINK sales team to win custom system level design opportunities which will include travel for onsite customer meetings.
• Create customer facing presentations and documentation materials specific to technical content. Do not let the Sales team create this content, this is the responsibility of the Technical Sales Engineer.
• Work with PSM team, when necessary, to support new opportunities that require detailed technical support.
• Create and provide detailed, customer facing, technical content which will be used in Proposals and Statement of Work (SOW).
• Strong communication skills including presenting to the customer.
• Strong Technical Program Management skills required to lead development of projects during the NPI process.
• Support customers technical requests and issues, drive to root cause, and bring value to our customers by being responsive to their needs.
• Track and manage ODM/DMS+ projects using Excel for action trackers to ensure project performance and customer expectations are met.
• Create and manage project schedules (MS Project) to maintain project timelines for ODM/DMS+ and customized projects.
• Lead hardware design activities from prototype to production phases, driving resolutions for customer reported issues.
• Help develop NRE, Tooling, and certification plans.
• Review and identify gaps in BOM Costs by working with internal AATI engineering teams, the Business Unit, and DMS+ as appropriate.
• In San Jose Office as needed.
• Help develop NRE, Tooling, and certification plans.

Supervisory Responsibilities:

• Provide regular management reports detailing team metrics including work loading, schedule tracking, project cost tracking, and others as agreed too.
• Mentor, train, and nurture junior team members on ADLINK process; correct design techniques and best practices

How will you get here?

Education:

• Minimum of BSEE or equivalent.

Experience:

• Minimum of 10 years related experience.

Knowledge/Skills/Qualifications:

• Demonstrated leadership skills
• Ability to work with customers as well as internal teams
• Demonstrated ability to work with cross functional teams
• Familiarity with high-speed design and debug techniques
• Familiarity with PC architecture
• Must be organized through and possess excellent written and verbal communication skills
• Using a computer
• • Using standard SW tools for daily tasks like Word, Excel, Power Point
  • Using Engineering tools to view Schematics and PCB Layouts
  • Using small tools like screw drivers and plyers
  • English speaking with good verbal and written communication skills

Benefits:

• Medical, Dental, and Vision Insurance
• Life, AD&D, Short Term Disability, and Long-Term Disability insurance
• 401k retirement plan
• HSA, Health Care FSA and Dependent Care FSA
• Vacation and Sick Leave
• Paid holidays

Physical Demands and Work Environment:

• While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer.
• Must be able to operate general office equipment.
• Physical stamina to stand, reach, bend, lift, grasp, and kneel.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

AAP/EEO Statement: Ampro ADLINK Technology does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Base Salary Range: $150,000 - $180,000 USD Individual offers are based on job-related skills, experience, qualifications, work location, and market conditions. This range does not include bonus compensation or benefits, which are outlined during the offer process.

AI-Assisted Screening Notice: As part of our applicant tracking process, ADLINK uses an AI-powered screening tool called Talent Fit to help evaluate candidate applications. This technology assists our recruiting team in identifying qualified candidates based on the requirements of the role. All hiring decisions are made by ADLINK personnel, and candidates are encouraged to contact our HR team at [email protected] if they have questions about the screening process.

Applicant Privacy Notice: Ampro ADLINK Technology collects personal information from job applicants as part of the recruiting and hiring process. This includes information you provide directly, such as your name, contact details, work history, and qualifications. We use this information solely to evaluate your application and manage our recruiting process. We do not sell applicant personal information. For questions about how your information is handled, contact us at [email protected].

California applicants: This notice is provided pursuant to the California Consumer Privacy Act (CCPA).

Fraud & Scam Alert: This is an official ADLINK job posting. ADLINK will never request payment, banking information, or personal financial details at any stage of the recruitment process. If you are selected to move forward, you will be contacted directly by a member of the ADLINK Human Resources team through our Applicant Tracking System, JazzHR or using an official @adlinktech.com email address. If you suspect fraudulent activity or have questions about the authenticity of a job posting or communication, please contact us directly at [email protected].

Additional information about the role: Please note this job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This range may be modified at any time at our sole discretion and does not include additional bonus compensation and benefits. We may consider other candidates for this position with more experience and would expect the salary range to change accordingly. This range may be modified at any time at our sole discretion. This base salary does not include additional bonus compensation and benefits.Individual compensation packages are based on factors unique to each candidate, including job-related skills, training, experience, qualifications, work location, and market conditions.