Technical Account Manager
The Opportunity
A Technical Account Manager at Adobe is a proactive technical leader who provides personalised mentorship and business-critical insights to our customers across people, processes, and technology.
The role has evolved to meet the growing sophistication of our customers and the technology they rely on. Combining strategic advisory with technical depth and executive-level engagement, TAMs help customers deploy and scale Adobe technology across their organisations. Working closely with both customer partners and Adobe's internal teams, the TAM translates complex challenges into clear plans and connects technical investments to measurable business outcomes.
TAMs bring an AI-native perspective to every engagement. They rely on AI tools to refine preparation, surface insights more rapidly, and produce more engaging customer-facing content. They assist customers in matching Adobe's AI features with their priorities. They apply good judgment where governance, data privacy, and security require thoughtful handling.
What You Will Do
1. Strategic Technical Advisory & Service Delivery
- Act as the main technical consultant for a portfolio of Ultimate Success customers across Adobe's Customer Experience Orchestration platform.
- Convert complex business challenges into technical roadmaps, solution architectures, and adoption plans aligned to customer goals and timelines.
- Advise on platform strategy, capability sequencing, and guidelines to improve the return on Adobe technology investments.
- Proactively align customers to Adobe product roadmap developments and upcoming capabilities relevant to their strategic priorities.
- Own and deliver regular Service Reviews, moving beyond activity reporting to provide strategic insights and trends that spark meaningful conversations about risk mitigation, optimisation, and next steps.
- Lead Event Planning and Monitoring for significant customer campaigns, peak traffic events, and major digital launches, coordinating Adobe resources to ensure platform readiness and rapid response.
- Identify potential technical risks before they impact customers, developing and communicating mitigation strategies with clarity and speed.
- Partner with Adobe Support teams on blocking issues and priority incidents, acting as a technical bridge between the customer and Adobe engineering.
2. Customer Value Realisation
- Lead customers from deployment to measurable value, connecting technical outcomes to business results such as improved conversion, campaign velocity, customer retention, and reduced cost-to-serve.
- Conduct regular technical health engagements including environment reviews to assess platform configuration, stability, and readiness for upcoming initiatives.
- Develop use-case frameworks and adoption plans that boost customer assurance and increase platform utilisation over time.
- Facilitate mentor sessions to build the technical capability of customer teams, enabling them to operate effectively and self-sufficiently.
- Maintain a Technical Readiness Roadmap as a shared artefact between Adobe and the customer, tracking activities and achievements in support of agreed outcomes.
3. Executive Engagement and Collaborator Management
- Interact credibly at every level within a customer organisation, from technical practitioners to Project Managers, Marketers, and Heads of Digital and Data.
- Facilitate discovery workshops and executive technical reviews that drive alignment, shared vision, and clear next steps.
- Translate technical detail into executive narratives that influence decisions, secure sponsorship, and maintain momentum.
4. Cross-Functional Collaboration
- Coordinate across Adobe's Support, Field Engineering, Professional Services, Product, and Sales organisations to collectively deliver customer outcomes.
- Know when and how to bring in specialist resources, ensuring customers have access to the right expertise at the right time.
What We Are Looking For
You do not need to be a software engineer, but you must have enough technical depth to engage meaningfully with engineering, architecture, and operations teams. Specifically:
- Solid understanding of APIs, data flows, identity resolution, event-based architecture, and cloud platform fundamentals.
- Ability to read and reason through technical documentation, integration builds, and configuration challenges.
- Comfortable navigating privacy, data governance, and security considerations in large enterprise environments across banking, retail, telco, and government sectors.
- Experience with, or strong curiosity about, Adobe's Customer Experience Orchestration platform, covering Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer, Customer Journey Analytics, Adobe Campaign, Marketo Engage, Real-Time Customer Data Platform, and Adobe Commerce.
- Comfortable using AI-assisted development and efficiency tools to accelerate analysis, problem solving, documentation and customer engagement.
- Familiarity with modern AI concepts to diagnose issues and guide customer discussions
- Understanding of customer data strategy, data quality, identity management, measurement frameworks and governance principles in enterprise environments.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.