Client Services Executive

As Client Services Executive, you will support the day-to-day client servicing layer

Client Services Executive

Role Overview

As a Client Services Executive, you will support the day-to-day client servicing function, ensuring that once a client is signed, their experience is clear, responsive, well-coordinated, and valuable.

This role sits at the intersection of clients, internal delivery teams, and campaign reporting. You will be responsible for managing servicing activities, supporting campaign governance, coordinating reports, and ensuring smooth communication across accounts.

This is a junior-to-mid-level position for someone with 3-5 years of experience who wants to build a career in client services within the media, adtech, and AI-powered curation industry.

Key Responsibilities

1. Client Servicing & Account Support

• Support the primary client lead across assigned agency and brand accounts.
• Coordinate client onboarding, meeting notes, follow-ups, status updates, and servicing trackers.
• Build client trust through responsive communication and effective expectation management.
• Ensure client queries, action items, and requests are followed through to resolution.

2. Delivery Coordination & Governance

• Coordinate campaign handovers between Sales, Trading, Operations, and Client Services.
• Track campaign timelines, launch readiness, deliverables, and pending action items.
• Ensure reporting inputs, approvals, and client deliverables are completed on time.
• Identify and escalate issues early, providing clear context and recommended next steps.

3. Reporting, Insights & Administration

• Prepare campaign reports, summaries, and client meeting materials.
• Review and quality-check data, reporting narratives, and formatting before sharing with clients.
• Maintain accurate records of account plans, trackers, and servicing templates.
• Support post-campaign wrap-ups and recurring business review (QBR) materials.

4. Team & Process Support

• Contribute to improving onboarding workflows, templates, checklists, and servicing processes.
• Identify recurring operational challenges and suggest process improvements.
• Collaborate with Sales, Trading, and Operations to ensure a seamless client experience.

Experience & Skills

Essential Requirements

• 3-5 years of experience in client services, account support, media coordination, or a related adtech/agency role.
• Strong communication and stakeholder management skills.
• Good organisational skills, follow-through, and attention to detail.
• Ability to manage multiple tasks and convert them into clear actions, timelines, and updates.
• Confidence in working with presentations, spreadsheets, reporting templates, and meeting follow-ups.
• Good judgement to identify which issues can be resolved independently and which require escalation.

Preferred Qualifications

• Exposure to programmatic advertising, ad operations, campaign reporting, or media workflows.
• Previous experience working with an advertising agency or adtech company.
• Experience preparing client-ready presentations, reports, or QBR materials.
• Familiarity with multi-channel campaigns, including CTV, premium web, YouTube, and Meta.

Who This Role Is For

• Someone who takes ownership of details and understands their impact on outcomes.
• A clear communicator who stays organised and consistently follows through.
• Someone who enjoys building client confidence through reliable support and communication.
• A proactive, collaborative individual who is comfortable working across multiple teams.
• Someone interested in developing strong client servicing skills beyond routine email and inbox management.

Who This Role Is Not For

• Someone looking for a purely strategic role without operational responsibilities.
• Someone who struggles to manage multiple tasks and priorities.
• Someone who avoids escalation, accountability, or difficult conversations.
• Someone who lacks attention to detail or communicates inconsistently.