Supervisor, Quality Control

JOB TITLE: Supervisor, Quality Control

BUSINESS UNIT:

Global Operations

REPORTS TO:

Manager, Quality

RECEIVES DIRECTION FROM:

Sr Manager/ Director, Quality

POSITION SUMMARY:

The Quality Supervisor is responsible for overseeing daily quality assurance and quality control activities to ensure products, services, and processes meet established quality standards, customer requirements, and regulatory guidelines. This role leads a team of quality specialists, monitors performance metrics, conducts audits, drives continuous improvement initiatives, and collaborates with cross-functional departments to identify and resolve quality-related issues. The Quality Supervisor ensures compliance with company policies while promoting a culture of quality, accountability, and operational excellence.

ESSENTIAL RESPONSIBILITIES:

• Supervise and manage the daily activities of the Quality team.
• Monitor quality performance indicators and ensure achievement of quality targets.
• Conduct quality audits, inspections, and process reviews to ensure compliance with standards and procedures.
• Analyze quality data, trends, and root causes to identify opportunities for improvement.
• Collaborate with Operations, Training, and other stakeholders to drive continuous improvement projects.
• Provide coaching, feedback, and development opportunities to quality team members.
• Prepare and present quality reports to management and stakeholders.
• Ensure adherence to customer requirements, regulatory standards, and company policies.
• Support customer audits and external assessments as required.

WORK ENVIRONMENT:

• Based in AETH.
• Works in a standard office environment and uses general office equipment (Telephone, PC etc.).
• Need to be present in the production area on a daily basis.
• Works in a fast-paced manufacturing/lab environment.

SKILLS:

• English communication skills in verbal and written.
• PC skills, can properly present quality issues and reports with Email, Excel, Word, PowerPoint, etc.
• Leadership and people management
• Quality management principles and methodologies
• Data analysis and reporting
• Process improvement and continuous improvement mindset
• Effective communication and stakeholder management
• Attention to detail and compliance focus
• Decision-making and accountability

EXPERIENCE:

• 3-5+ years of experience in Quality Assurance (QA), Quality Control (QC), Process Excellence, or a related operational environment.
• 6-7 years of supervisory, team lead, or people management experience overseeing quality personnel and performance.
• Proven experience in monitoring quality metrics, analyzing trends, and implementing corrective and preventive actions (CAPA).
• Experience conducting quality audits, inspections, calibration sessions, and compliance reviews.
• Demonstrated ability to perform root cause analysis and drive continuous improvement initiatives.
• Experience developing and delivering coaching, feedback, and performance improvement plans.
• Background in preparing and presenting quality reports, scorecards, and performance dashboards to management.
• Experience collaborating with cross-functional teams such as Operations, Training, HR, and Business Excellence.
• Knowledge of quality methodologies such as Six Sigma, Lean, PDCA, Kaizen, or COPC (depending on the industry).

EDUCATION:

BS or advanced degree preferred or BS in Engineering for Engineering job

JOB LEVEL DETAIL (if applicable)

Job Level Title

Requirements/Description

M1

Leads a team within a subfunction. Typically, responsible for a small team potentially in a single location. Most often team is in the Associate track. Has some leadership experience and can apply across the team. Understand policies and establishes procedures, makes suggestions that would better support team. Administers departmental policies and procedures. Learning to evaluate results in light of performance goals.

Works on issues as they pertain to current team. Receives work objectives and creates work assignments to be followed. Understands the established plans and objectives for their team.

Learning knowledge of the field's concepts and principles. Assigns team members to complete tasks. Learning other functions that interact with own area.

Receives guidance on methods to positively impact departmental budget, strategic planning goals and process.

Receives guidance on the tasks needed to assign for attainment of goals. Delegates tasks based upon upper management guidance.

BS or advanced degree preferred or BS in Engineering for Engineering job 6-7 years

M2

Leads a team within a subfunction. Typically, responsible for a medium sized team potentially in multiple locations. Has leadership experience and can apply across the team. Understands policies and establishes procedures, makes suggestions that would better support team. Administers departmental policies and procedures. Learning to evaluate results in light of performance goals.

Works on issues as they pertain to current team. Manages a team responsible for multiple small projects and/or a large, more complex project. Understands and supports the established plans and objectives for their team.

Early levels of understanding of the field's concepts and principles. Assigns team members to complete tasks. Has solid knowledge of other functions across the company.

Provides input that may be used to develop new or modified budgets, strategic plans and policies.

Leads and directs the work of others and receives support for personnel decisions. Learning to delegate tasks in an efficient manner without much input

BS or advanced degree preferred or BS in Engineering for Engineering job 7-8 years