Process Improvement Specialist II

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

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Job Description:

We are looking for a curious, analytical, and improvement-minded professional who wants to make HR services more efficient, effective, and meaningful for employees and leaders. As part of HR Shared Services Performance and Analytics, this role will support a broad range of functions, including HR administration, benefits, return to work, leave of absence, employee relations, and talent acquisition. The work will begin with strengthening dashboards and reporting processes-analyzing data, developing clear visualizations, and helping leaders understand the insights behind performance trends and opportunities. As the analytics foundation develops, the role will expand into hands-on process improvement initiatives using Lean Six Sigma principles, process mapping, root cause analysis, standard work, and change management. The ideal candidate enjoys working with data, translating information into compelling visuals and practical recommendations, and partnering with others to improve how work gets done. This is an opportunity to contribute immediately through strong analytics execution while building valuable expertise as a well-rounded HR performance improvement professional.

Manages and executes strategic initiatives to ensure successful outcomes. Conducts analysis, documents processes, develops and implements effective controls, and optimizes processes to increase operational performance and reduce costs. Utilizes PI principles and tools, including value stream maps, standard work, 6s, visual management, facilitation, and change management skills to support continuous improvement. Interacts effectively with stakeholders at all organizational levels, including senior executives and physicians, to affect change within the organization. Prioritizes and manages multiple competing projects, deadlines, and customer relationships. Maintains accurate documentation and status of project timelines and keeps team stakeholders and executive leadership informed of project status. Facilitates cross-functional meetings and discussions to address roadblocks and ensure critical milestones and deliverables are completed in a timely manner. Conducts observations, develops actionable plans, and implements viable solutions to problems identified. Handles change management concerns and addresses political issues that may interfere with projects. Proactively identifies potential project risks and takes steps to mitigate them. Mentors and develops team members in PI tools and methodologies, providing project guidance and assigning support tasks/responsibilities as necessary. Travels between local locations as required for meetings and observations. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Solid understanding and application of data collection/analysis tools & methodologies
• Well-versed in process mapping, root cause analysis, statistical controls
• Experienced practitioner of quality & process improvement methodologies such as lean six sigma
• Excellent analytical, statistical, and problem-solving skills
• Ability to succinctly translate high level concepts into actionable items
• Familiar with project management and change management concepts and methodologies
• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Able to lead a project independently under limited direction and manage multiple projects simultaneously while thriving in a setting requiring collaboration and teamwork.
• Ability to transfer clients’ perceptions of problems into viable solutions. Utilizes diplomacy skills and flexibility in response to clients’ changing concerns
• Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook, Visio)
• Familiarity with MS Project, Analytical & Data Visualization Software (Minitab, Tableau, etc.) [Preferred]

Education:

• Bachelor's [Required]
• Master's [Preferred]

Field of Study:

• Engineering, Healthcare, or Business

Work Experience:

• 2+ years of relevant experience or functional equivalence [Required]
• Project Management Experience [Preferred]
• Proven experience leading process improvement projects, preferably in a complex organizational environment [Required]

Licenses and Certifications:

• Six Sigma [Preferred]
• Certified Associate in Project Management (CAPM) [Preferred]
• Change Management Certification (PROSCI) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.