Scheduler

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Shift:

Address:

City:

State:

Postal Code:

Job Description:

Schedule: PRN Per Diem as needed

Location: 960 Rinehart Road Suite 1000. Lake Mary, FL 32746

• Manages scheduling requests for outpatient tests and schedules patient exams in a timely and professional manner.
• Maintains scheduling system to ensure it is accurate, up-to-date, and without conflicts.
• Completes pre-registration for patient clinical and financial data over the phone timely, accurately, and courteously.
• Maintains electronic records, ensuring accurate and up-to-date account information.
• Manages all incoming lines, specialty calls, and calls to providers.
• Presides over all forms of office communication including telephone, e-mail, and fax.
• Liaises with insurance providers, case managers, central business office, third-party Medicaid eligibility vendors, and registrars.
• Commands comprehensive knowledge of patient accounts related to scheduling, pre-registration, benefits eligibility, and payment.
• Confers with patients before visits to ensure preparedness and set clear expectations.
• Obtains necessary information for verifications, authorizations, and collection of benefits.
• Identifies and addresses potential scheduling, account, or payment issues.
• Obtains pre-certification and benefits compliant with patient’s insurance carrier rules and regulations in preparation for admission.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Organizational skills with the ability to prioritize and manage simultaneous assignments with attention to detail and accuracy.
• Excellent verbal interpersonal and customer relations skills, with effective oral communication and listening abilities.
• Proficiency in grammar and spelling, with skill in both written and verbal communication.
• Ability to read and comprehend written instructions and follow verbal instructions accurately.
• Keyboarding (manual) skills with the ability to type at a minimum of 35 words per minute.
• Computer skills with proficiency in using computer software programs in a Windows environment and the ability to learn new computer software programs as needed.
• Knowledge of ICD-9 and CPT coding, medical terminology, and an understanding of health insurance, including Coinsurance, Co-pays, and deductibles.
• Ability to discuss patient-related issues confidentially and act accordingly, with excellent telephone etiquette and a detail-oriented approach to multi-tasking at a high level.
• Ability to work well in a fast-paced, metric-driven environment, under pressure with deadlines, and with a variety of personalities and work styles.
• Creative problem-solving skills with a eagerness to find customized patient-centric solutions, flexibility in schedule, and adaptability to constant change.
• Skill in organizing and prioritizing work, following assignments through to completion, with data analysis and figure aptitude at a high level of accuracy.
• Ability to work effectively both in a team setting and independently, be at work on time and as scheduled, and handle details with accuracy.

Education:

• High School Grad or Equiv [Required]

Field of Study:

• in business, healthcare or health services administration, health information management, communications, finance, accounting, public administration, human resources, management, or marketing

Work Experience:

• 1+ healthcare experience [Required]
• 1+ previous patient scheduling or patient access experience [Preferred]
• Experience in office support or customer service [Preferred]

Licenses and Certifications:

• Cardiopulmonary Resuscitation (CPR) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.