Security Operation Center Dispatcher Lead

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

601 E ROLLINS ST

City:

ORLANDO

State:

Florida

Postal Code:

32803

Job Description:

Communicates and documents Security Officer activities for patrols, postings, and service calls. Answers emergency and non-emergency telephone calls for the Security Operations Center. Monitors fire safety systems and dispatches appropriate resources when alarms are activated. Monitors and dispatches responses to various alarms, including infant abduction, medical gas, and access control alarms. Utilizes Computer Aided Dispatch (CAD) software to manage calls for service. Monitors cameras using Closed Circuit TV (CCTV) systems and relays information to field responders. Utilizes phone and mass notification systems to inform stakeholders and leadership of significant events. Provides clear, detailed, and concise documentation in computerized ticketing systems. Monitors operators' work performance to ensure adherence to protocols and efficiency. Ensures that routine and emergency calls are answered promptly and dispatched appropriately. Provides on-the-job training and documents progress for new team members. Serves as the point of contact in the absence of the SOC Supervisor and escalates incidents as needed. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Good verbal and written communication skills and working knowledge of English grammar and spelling [Required]
• Ability to supervise personnel and complete tasks and projects including organization, scheduling, and prioritizing work assignments [Required]
• Good technical computer knowledge and skills including, but not limited to, Windows, Word, Excel, Outlook, PowerPoint, Computer Aided Dispatch (CAD) software, CCTV, access control, alarm monitoring, etc. with ability to perform basic preventive maintenance and troubleshooting problems [Required]
• Ability to maintain good interpersonal relationships with professional attitude and verbally communicate and present effectively in a group setting among employees, visitors, and patients [Required]
• Personal qualities which set examples to others on maintaining good interpersonal relationships and professional attitude and conduct [Required]
• Ability to work effectively and make sound decisions in a fast-paced environment that includes frequent interruptions, changes in priorities, and under stress [Required]
• High security awareness while maintaining confidentiality in all matters pertaining to patients, visitors, and employees [Required]
• Communications skills must focus on customer service by maintaining proper telephone and radio etiquette [Required] Education:
• High School Grad or Equiv [Required] Field of Study:
• N/A Work Experience:
• 1+ of full-time experience in public safety communications or security communications [Required]
• 2+ healthcare security, emergency management, military, fire/rescue, ems, or law enforcement experience with heavy customer contact [Preferred]
• Knowledge and experience in Hospital Incident Command System (HICS) [Preferred] Additional Information:
• N/A Licenses and Certifications:
• Certified Healthcare Security Officer (CHSO) [Preferred]
• IAHSS Supervisor (CHSS) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/mte9kpcf

Pay Range:

$18.87 - $30.19

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.