Language Access Partnerships Program Manager

Department:

Status:

Benefits Eligible:

Hours Per Week:

Schedule Details/Additional Information:

M-F, 8:00a - 5:00p

Remote role - Preferred remote locations in GA, IL, NC, WI

Advocate Health may approve those who wish to work out of the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Pay Range:

Prefer an applicant from one of our enterprise states: GA, IL, NC, WI that meet the specific requirements listed below.

Education

Bachelor's degree required in business, supply chain management, healthcare administration, or related field.

Certification / License

Vendor management, procurement, or contract management certifications preferred.

Work Experience

Typically requires 7+ years of progressive experience in vendor management, procurement, or healthcare contract management.

Major Responsibilities

• Lead the enterprise vendor management strategy and program for all language services vendors.
• Oversee vendor selection, qualification, and contracting processes for interpreter agencies and translation vendors.
• Monitor vendor performance against established SLAs, quality standards, and contractual requirements.
• Drive cost optimization across vendor relationships through strategic negotiations, volume management, and rate analysis.
• Manage third-party interpreter agency relationships to ensure quality, reliability, and compliance.
• Develop and maintain vendor scorecards, performance dashboards, and regular business review processes.
• Ensure vendor compliance with organizational standards, regulatory requirements, and credentialing policies.
• Coordinate with Control Tower on vendor utilization, escalation protocols, and coverage gap management.
• Manage vendor onboarding, credentialing, and ongoing compliance verification processes.
• Negotiate contracts, amendments, and service level agreements with vendor partners.
• Analyze vendor cost data including cost-per-encounter, utilization ratios, and financial impact.
• Collaborate with legal, procurement, and compliance teams on vendor contracting and risk management.
• Report on vendor performance, cost trends, and program effectiveness to AVP leadership.
• Drive continuous improvement in vendor quality through feedback mechanisms and performance improvement plans.

Knowledge / Skills / Abilities

• Expert vendor management skills including selection, contracting, performance monitoring, and relationship management.
• Strong contract negotiation skills with experience managing service level agreements.
• Cost optimization and financial analysis skills including rate analysis and volume management.
• Vendor performance measurement skills with experience building scorecards and dashboards.
• Knowledge of healthcare vendor compliance requirements including credentialing and regulatory standards.
• Strong stakeholder management skills for coordinating across operations, legal, and procurement teams.
• Data analysis skills for vendor cost analysis, utilization reporting, and ROI assessment.
• Risk management skills for vendor compliance, contract compliance, and business continuity.
• Strong communication and negotiation skills for vendor interactions and leadership reporting.
• Project management skills for managing vendor onboarding, transitions, and program improvements.

Preferred Job Requirements

Education

Master's degree in business administration, supply chain management, or healthcare administration.

Certification / License

Certified Professional in Supply Management (CPSM), Certified Purchasing Manager (CPM), or similar credentials.

Experience

7+ years of vendor management experience in healthcare with enterprise-scale program management.

Knowledge / Skills / Abilities

• Experience managing language services vendor programs for large healthcare organizations.
• Experience with vendor risk management and business continuity planning.
• Knowledge of language services industry including interpreter agency operations and market dynamics.
• Experience with strategic sourcing and vendor portfolio optimization.
• Experience driving vendor quality improvement through structured performance management programs.

Strategic Impact & Value Creation

Innovation & Continuous Improvement

• Drive vendor management innovation including strategic sourcing, platform optimization, and market intelligence.
• Evaluate emerging vendor capabilities and technologies that enhance service delivery and operational efficiency.
• Lead vendor partnership initiatives that advance language services capabilities and competitive positioning.

Revenue Impact & Financial Stewardship

• Own vendor cost management with accountability for contract negotiations, cost optimization, and financial performance.
• Develop strategic vendor sourcing approaches that balance cost, quality, and coverage across the enterprise.
• Analyze vendor economics and recommend portfolio optimization strategies that improve financial outcomes.

Operational Excellence & Efficiency

• Establish vendor management standards and performance monitoring that ensure quality, reliability, and compliance.
• Manage vendor performance against SLAs and drive continuous improvement through structured management programs.
• Coordinate vendor escalation and coverage gap management in partnership with control tower operations.

Patient Experience & Language Access

• Ensure vendor quality standards support consistent, high-quality interpretation services that meet patient and clinician needs.
• Monitor vendor performance on language diversity and access to support equitable interpretation across all languages.

Physical Requirements and Working Conditions

Work requires use of telephone/computer and sitting for prolonged periods of time. Walking, standing, lifting, bending, reaching, stooping, pushing, and pulling are required a moderate amount of the time. May lift and carry up to 40 pounds on an intermittent basis. Must demonstrate the ability to communicate with individuals and groups effectively. Must possess critical thinking, emotional intelligence, and the ability to concentrate. Must be able to work with high volume of activities/projects with short deadlines. Work is hybrid and requires the flexibility of working from home office as well as other Advocate Health work locations as required by services provided.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.