ServiceNow Technical Architect

About Aelum :

Aelum is a trusted ServiceNow Premium partner built on a simple belief : enterprises deserve solutions that work, feel right, and genuinely support the people who use them.

For more than a decade, we have helped enterprises modernize workflows, strengthen operations, and create better experiences for both customers and employees.

For that, we have dedicated 250+ experts in ServiceNow, intelligent automation, and AI-enabled transformation.

What sets us apart is our deep functional expertise, strong delivery mindset, and focus on real business outcomes - not just system implementations.

Location : Jaipur, Noida, Hyderabad (Hybrid).

Job Title : ServiceNow Architect.

Job Summary :

We are looking for an experienced ServiceNow Architect with 8+ years of overall IT experience and strong expertise in designing, architecting, and delivering enterprise-scale ServiceNow solutions.

The ideal candidate should possess deep technical knowledge of the ServiceNow platform, hands-on experience across multiple ServiceNow modules, and the ability to translate business requirements into scalable technical solutions.

Candidates with ServiceNow Certified Technical Architect (CTA) certification will be preferred; however, the certification is not mandatory for someone who is already excelling in a Technical Architect role.

Key Responsibilities :

- Design end-to-end ServiceNow solutions aligned with business and enterprise architecture standards.

- Define technical architecture, integration strategy, and platform governance for ServiceNow implementations.

- Lead architecture discussions and provide technical guidance to development teams.

- Design scalable, secure, and high-performing ServiceNow solutions following platform best practices.

- Review technical designs, customizations, integrations, and code to ensure quality and maintainability.

- Collaborate with business stakeholders, solution consultants, developers, and project managers to deliver successful implementations.

- Drive platform optimization, upgrade planning, and technical roadmap initiatives.

- Mentor developers and provide architectural leadership throughout the project lifecycle.

Required Skills & Experience :

- 10+ years of overall IT experience with significant hands-on experience on the ServiceNow platform.

- Strong experience in ServiceNow Technical Architecture and solution design.

- Hands-on exposure to at least 4 - 5 ServiceNow modules.

- Strong understanding of ServiceNow platform capabilities, architecture, and best practices.

- Experience in designing integrations using REST, SOAP APIs, IntegrationHub, MID Server, and third-party systems.

- Expertise in JavaScript, ServiceNow scripting, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Workflows.

- Strong knowledge of CMDB, Discovery, Service Mapping, and platform governance is desirable.

- Experience in performance optimization, security, scalability, and platform upgrades.

- Excellent stakeholder management, communication, and problem-solving skills.

Preferred ServiceNow Module Experience :

Candidates should have hands-on experience in at least 4 - 5 of the following modules :

- IT Service Management (ITSM).

- IT Operations Management (ITOM).

- IT Business Management (ITBM/SPM).

- Customer Service Management (CSM).

- HR Service Delivery (HRSD).

- Governance, Risk & Compliance (GRC/IRM).

- Integrated Risk Management (IRM).

- Security Operations (SecOps).

- Asset Management (HAM/SAM).

- CMDB & Discovery.

Preferred Certifications :

- ServiceNow Certified Technical Architect (CTA) - Preferred, not mandatory.

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

- ServiceNow Certified Implementation Specialist (CIS) in one or more modules.

What We're Looking For :

- Strong technical architect with the ability to design enterprise-scale ServiceNow solutions.

- Excellent analytical and problem-solving capabilities.

- Ability to work with cross-functional teams and multiple stakeholders.

- Passion for innovation and driving ServiceNow best practices across the organization.

Skills

ServiceNow, ServiceNow Architect, ServiceNow ITSM, ITOM, Technical Architect, Solution Design, ServiceNow HRSD, GRC, ServiceNow Implementation, ServiceNow Integration