Operations & Fulfillment Manager B2B (f/m/d)

What you will do:

You will be part of a collaborative, high-performing team and play a key role in shaping Aeyde’s next stage of growth.

• Own worldwide B2B footwear shipments, including after-sales support, returns, swaps, and customer claims.
• Manage the day-to-day B2B outbound flow and act as the main point of contact for Operations & Fulfillment, ensuring seamless communication with external Partners as well as internal teams like Wholesale, Merchandising and Finance.
• Manage performance, staffing and holiday planning for two coordinators, ensuring uninterrupted operations and fulfillment KPIs, especially during peak periods.
• Oversee B2B inbound processing, including system uploads, 3PL coordination, and warehouse booking-in.
• Work closely with the Wholesale team to ensure on-time shipments and proactively communicate delays or disruptions.
• Coordinate B2B shipments, including creating shipping and customs documentation, client portals, and 3PL ship-outs.
• Ensure an exceptional customer experience by efficiently managing client enquiries, returns, swaps, and claims.
• Proactively track B2B orders and launch dates to ensure smooth, on-time deliveries.
• Manage 3PL relationships to ensure high service levels, smooth operations, and cost efficiency.
• Drive continuous improvement of SOPs, SLAs, and KPIs to increase efficiency, reduce costs, and maintain service standards.
• Own the operational onboarding of new B2B clients.
• Build strong internal and external relationships through regular check-ins, quarterly reviews, and on-site visits.
• Ensure shipment data is accurately recorded in the ERP system for reliable forecasting and reporting.

What you will bring:

• 5+ years of professional experience in operations, fulfillment, or supply chain management, preferably in the fashion, luxury, or consumer goods sector.
• Academic degree and/or professional training in operations, supply chain management or a related business field.
• Proven track record of managing B2B logistics, including experience with shipping, customs documentation, and 3PL coordination.
• Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods.
• Excellent communication and interpersonal skills for building relationships with clients, stakeholders, and 3PL partners.
• Strong proficiency in G Suite and/or MS Office applications, experience with Oracle NetSuite or other ERP systems is a strong plus.
• Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.
• Start-up mindset with a can-do attitude and a solution-oriented approach.
• Excellent communication skills in English (both verbal and written), German is a plus.

What we offer:

• A bright and spacious design office in the heart of Berlin embodying our brand values and focusing on employee well-being.
• A unique chance to shape our company’s future and build a global brand, all within a motivating, international work environment with employees of 14+ nationalities.
• A high level of responsibility, creative freedom, and the opportunity to bring your originality, ideas, and independence to life.
• Once-per-season gift voucher, to be used on Aeyde footwear and accessories.
• Subsidized Urban Sports Club membership, Berlin Public Transport pass or German lessons for international employees.
• 30 days of holidays.
• Flexible hybrid working model subject to team specifications.
• Regular team events include our Christmas and Summer Party as well as extraordinary monthly team lunches.
• Relocation assistance available including visa support.