Community Associate

COMPANY BACKGROUND

AfricaWorks' purpose is to unlock Africa's potential through work.

AfricaWorks' mission is to strengthen Africa's business infrastructure by creating a growth ecosystem on the Continent. The Company started its journey in 2019 by launching coworking spaces under the AfricaWorks Spaces brand. It now operates 15 AfricaWorks across 8 cities on the Continent with enterprises members like L'Oreal, Universal Music, Glovo, Paystack, MFS Africa etc.

AfricaWorks’ ambition is to reach100 AfricaWorks within the next 5 years.

As part of its growth plan, AfricaWorks is looking to hire a Community Associate reporting directly to the Community Manager &/or local Managing Director.

ROLE DESCRIPTION/RESPONSIBILITIES:

Your role as Community Associate in AfricaWorks is to be the first point of contact, to manage our front desk on a daily basis and to perform a variety of operational & administrative tasks:

• Customer Service & Satisfaction:
  • Welcome & greet members and visitors
  • Handle members complains - either address them or report them upwards
• Operations:
  • In charge of:
    • Opening the space in the morning
    • Performing Business Concierge tasks (mail, bookings, binding etc.)
    • Mail & Package Handling (e.g. PO Box, mail reception & dispatch)
    • Managing Facilities Team
    • Managing Valet Services (Optional as per Brand Standards)
    • Handling Inbound Phone calls & Space email address
    • Printing Services (e.g. vendor, printer, cartridges, paper etc.)
    • Visitor Management System
    • Meeting Rooms (e.g. booking, video conference, arrangement etc.)
    • Reception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.)
    • Electricity Management
    • Maintenance & Repairs
    • Emergency Health response
    • Double checking building common areas are up to standards
    • Representing the Company (!)
  • Assisting the Success Manager in:
    • onboarding new members
    • organizing events (e.g. Open House, Networking, Round Tables etc.)
    • giving Tours to prospective members
    • collecting Google reviews
    • collecting membership feedback
    • providing IT back up for the space & to members
    • maintaining space compliance (e.g. Insurance, business permits etc.)

REQUIREMENTS:

• Bold
• Agile
• Passionate about Africa and our mission (“To Unlock Africa’s potential through work”)
• Proven experience as a Receptionist, Front Office Representative with hospitality background or similar role.
• Customer service oriented
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g., fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues and complaints arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize task