Coordinator, Information Technology

The Coordinator, Information Technology will execute the daily functions within a multi-site IT environment. This role will handle systems administration, infrastructure support, networking, endpoint management, and cybersecurity tasks.

Responsibilities and Duties

• Operate safely and appropriately in all AgCertain situations and environments
• Collaborate with internal teams on IT support and planning
• Ensure effective technology set-up and network requirements to meet daily business requirements including user account creation, access management, and offboarding
• Monitor cybersecurity issues and create solutions for these
• Ensure all technology within both office and production settings is functioning properly
• Understand our Windows Server environments and ensure they are accurately updated
• Manage the Active Directory, Group Policy, DNS, and DHCP administration
• Manage VPN and remote access configurations accurately
• Support a mixed Cisco and Ubiquiti network environment
• Troubleshoot wired and wireless performance issues as they occur
• Install infrastructure hardware as necessary
• Support the hybrid Microsoft 365 and on-premise Exchange setup
• Support warehouse scanners, mobile devices, printers, and other technology that needs hands-on technical help
• Deploy and manage desktops and laptops required for business functions
• Have a thorough understanding of and be able to apply Occupational Safety and Good Manufacturing Practices to procedures within the plant/understand how they affect the production process
• Follow all written procedures (SOPs) and work instructions that pertain to the respective area
• Complete all required documentation accurately and in a timely manner
• Participate in all company trainings
• Perform additional duties as assigned

Qualifications

• A Bachelor’s degree in Information Technology, Computer Science, Information Systems or related field
• Three (3) years experience in IT Infrastructure or Systems Administration preferred
• Physical abilities to include the ability to lift 50 lbs (23 Kg), able to climb several flights of stairs and not affected by heights
• Strong troubleshooting and multi-tasking skills
• Familiarity with Entra ID, Intune, Cisco Duo and VPN technologies
• Experience in a multi-site network environment
• Ability to analyze data and contribute to strategic decision-making
• Excellent communication, organizational, management, and computer skills
• Ability to interact professionally and effectively with internal and external customers
• Act with humility, honesty, integrity, and a commitment to safety