Customer Service Representative
Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on Oct 28, 2026. Agile Cold Storage scores B on the Alion truth index.
About Agile Cold Storage
Agile Cold Storage is a privately held provider of automated and conventional temperature-controlled warehouse solutions headquartered in Alpharetta, Georgia. Founded in 2020, the company focuses on safety, technology-driven operations, and long-term partnerships across the cold-chain industry. Agile Cold Storage maintains a strong, people-first culture grounded in teamwork, respect and continuous improvement.
Essential Duties and Responsibilities:
- Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.
- Schedule inbound and outbound appointments within the DMS (Dock Management System).
- Communicate between customer, the customer’s broker or freight forwarding and warehouse operations concerning the customer’s account/inventory and office for invoicing and credit changes.
- Ensureproper invoicing of all accounts by processing and verifying computer-generated invoices.
- Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.
- Review order details and ensure they are following Company policies and procedures.
- Research issue, obtain supporting paperwork, get approvals and process credits / debits.
- Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
- Provide coverage for other team members.
- All other duties as assigned.
Other Duties and Responsibilities:
- Accurately enter orders in the WMS.
- Performwork in a safe manner following all Company safety rules.
- May perform other duties as may be assigned to fulfill Agile’sobjectives.
Required Qualifications:
- 2 years of Customer Service Experience or an appropriate combination of education and experience.
- Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.
- Requires clerical skills in managing files and records, and other office procedures and terminology.
- Requires the ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.
- Strong communication skills with the ability to read and speak English.
- Must be able and willing to complete a pre-employment basic math skills test.
- Must be able and willing to complete a per-employment background check and drug screen.
- Strong Teamwork skills.
Preferred Qualifications of Export Coordinator:
- High School Diploma or GED.
Knowledge, Skills & Abilities: The employee must have proficient knowledge of English and math skills. The employee also must be capable of following written and verbal instructions. The employee must havea high attention to detail.Organizational and time managementskillswill be required.
Work Environment:Theworking environment is usually in an office setting, with occasional need to leave the premises. Requires the use of a telephone, fax machine, computer terminal calculator, copy machine.
Physical and Mental Demands:Thisjob will require the ability to sit for long periodsof time, with frequent interruptions. This job will alsorequireseveral hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads. This job will require manual dexterity with normal hand/finger movements for typical office work. Speaking, hearing, and seeing are important elementsof completing assigned tasks. This job will occasionally require climbing, squattingor kneeling, and bending. The job will occasionally require lifting / carrying / push / pullup to 20lbs. The associatemust know and follow proper office and safety protocols; know and follow Agile’sgrooming, hygiene and dress code policies including appropriate personalprotection equipment (PPE) for safety compliance. The noise level in the warehouse is usually moderate.
8am - 4:30pm M-F