Field Service Engineer
Job Description
We are looking for a motivated and hands-on individual to join our team as a Field Service Engineer. This role is ideal for fresh graduates or early-career professionals who are keen to build technical expertise in supporting laboratory and analytical equipment.
You will support customers through on-site activities such as installation, implementation, maintenance, and repair of company and multi-vendor systems, including hardware, software, and networking products.
Install, configure, and optimize hardware/software/network products at customer sites
Diagnose and resolve product performance issues with guidance from senior team members when required
Perform preventive maintenance and repair services to ensure optimal equipment performance
Support customers by providing basic troubleshooting advice and best practices
Proactively identify potential equipment or software issues to minimize downtime
Deliver integrated solutions (with support and training) including peripherals, operating systems, and applications
Collaborate with internal teams such as Support, Sales, Marketing, and R&D to provide effective customer solutions
Participate in technical training, workshops, and continuous learning opportunities
Support internal knowledge sharing and training sessions over time
Qualifications
Bachelor’s or Master’s Degree in Chemistry (preferably Analytical Chemistry) or a related field
Fresh graduates are welcome to apply; relevant internships or lab experience will be an advantage
Strong interpersonal and communication skills
Willingness to learn and adapt in a fast-paced, customer-facing environment
Good problem-solving skills and ability to work independently with guidance
Team player with a proactive and positive attitude
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.