Technical Writer
First seen by Alion on Nov 11, 2026.
About Aerchain :
We're rewriting the rules of procurement with an AI-first platform that powers $20B+ in enterprise spend. From $4M ARR today to $25M ARR and beyond, our mission is to build enterprise-grade, AI-first procurement software for global enterprises across manufacturing, FMCG, and services.
About the Role :
You'll own the documentation layer of an AI-first procurement platform shipping at pace. Every feature that ships arrives documented, every release goes out with notes people can act on, and implementation consultants can take your documentation to an enterprise customer and use it as-is. You work with module owners, implementation, and support, and you set the standard for how this product explains itself. You report to the Head of Product.
What you'll drive :
Documentation Coverage & Freshness :
- Every shipped feature arrives documented, within days of release, against the release list.
- Keep existing documentation trustworthy as the product changes. A stale page is a support ticket waiting to happen.
- Own the documentation backlog : know what is missing, what is ageing, and what matters most.
Release Notes & Communication :
- Release notes and documentation ready when the release ships, not after.
- Write internal and customer release communication that is clear and complete enough to act on without a follow-up call.
- Translate what engineering built into what a procurement team can do with it.
Working With Implementation & Customers :
- Write for the people who use it : implementation consultants taking documentation into an enterprise account.
- Close the loop on where documentation failed them, and fix it at the source.
- Own the quality bar : documentation used as-is, with clarification the exception rather than the routine.
Craft & Standards :
- Set the documentation standard for the product : structure, voice, depth, and when a screenshot earns its place.
- Use AI across research, drafting and revision, and build the prompts and patterns the team reuses.
You'll thrive here if :
- 6 - 9 years writing technical documentation for a software product, ideally B2B or enterprise.
- You can read a PRD, try the feature, and write about it without being walked through it.
Skills
Technical Writer, Technical Writing, Software Documentation, Technical Design Documentation, Authoring Tools