Outbound Corridor Control Tower Controller M/F

General information

Outbound Corridor Control Tower Controller M/F

General informations

With the group’s expertise of more than 50 years of experience and a continuous presence on the African continent, Africa Global Logistics South Africa provides end-to-end solutions with in-depth knowledge of the legal and cultural diversities specific to each country. Our powerful integrated global network and sustainable solutions enable innovative and flexible designs in their execution.

AGL South Africa is your gateway throughout Africa, facilitating freight forwarding, customs clearance, warehousing and distribution activities for many multinational companies.

Job description

Job Title

FREIGHT FORWARDING OPERATIONS

Outbound Corridor Control Tower Controller M/F

Contract Type

PERMANENT

Job Location

Africa, South Africa, JOHANNESBURG

Working Hours

Full time

Mission Description

Job Purpose:

To monitor, coordinate and control the end-to-end movement of outbound cargo along designated corridors, ensuring the safe, efficient and timely execution of transport activities from origin to destination.

The Outbound Corridor Control Tower Controller will act as a central coordination point between customers, transporters, drivers, operations teams, border/terminal stakeholders and other relevant parties. The role will proactively monitor shipments, identify and resolve operational exceptions, maintain real-time visibility of cargo movements and ensure adherence to agreed service levels, operational procedures and customer requirements.

Profile

Job Function:

• Monitor and coordinate the end-to-end movement of outbound shipments along the assigned corridor, ensuring real-time visibility and adherence to planned schedules and routes.
• Coordinate with transporters, drivers and internal stakeholders to ensure vehicle readiness, dispatch and smooth cargo movement.
• Proactively identify, investigate and resolve operational exceptions, including delays, breakdowns, border issues, route deviations and documentation challenges.
• Provide timely shipment status updates and ensure effective communication with customers and relevant stakeholders.
• Maintain accurate shipment, transport and milestone information across GPS, TMS, ERP and control tower systems.
• Monitor corridor performance, including transit times, on-time delivery, border crossings, vehicle utilisation and delays, and provide regular performance reports.
• Ensure compliance with company procedures, customer requirements, transport regulations, safety and security standards.
• Escalate operational, safety and service issues appropriately and contribute to continuous improvement initiatives.
• Maintain accurate records and reporting of shipment movements, exceptions, incidents and corrective actions. Requirements:
• Grade 12 / Matric.
• Diploma or certificate in Logistics, Supply Chain Management, Transport Management or a related field will be advantageous.
• 2-3 years' experience in transport, logistics, freight forwarding, control tower, fleet management or a similar operational environment.
• Experience in cross-border transport and corridor operations will be advantageous.