Program Management (PM) Supervisor M/F

General information

Program Management (PM) Supervisor M/F

General informations

Africa Global Logistics Rwanda Limited, a company duly incorporated under the laws of Rwanda and its offices at Kigali Special Economic Zone, P.O.Box 1338, Kigali, Rwanda is specialised in transport and logistics

Job description

Job Title

SALES

Program Management (PM) Supervisor M/F

Contract Type

PERMANENT

Job Location

East Africa, Rwanda, KIGALI

Working Hours

Full time

Mission Description

COMPANY

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, sea, and rail) in Africa. The company is now part of the MSC group, a world-class shipping and logistics company.

With expertise developed over more than a century and more than 23,000 employees in 49 countries, AGL provides its African and international clients with comprehensive, customized, and innovative logistics solutions, with the ambition of contributing sustainably to Africa's transformation. AGL is also present in Haiti and Timor.

Would you like to gain valuable experience in an international environment?

Have a real impact within a company that places Africa at the heart of its mission? Or guide clients toward digital solutions?

Join AGL, the leading multimodal logistics operator on the African continent!

Profile

Description:

Oversee and analyze the performance of logistics and supply chain services for global and key accounts across Africa. Ensure delivery meets contractual commitments, compliance with client requirements, and drive continuous quality improvement through centralised reporting and performance management. The Manager will act as the authority for performance analysis, and continuous improvement.

Objectives:

- Manage and supervise the team.

- Ensure the team delivers accurate, consistent, and timely reporting for both

internal and external stakeholders.

- Promote harmonised performance management practices across countries.

- Analyse service performance against targets, identify root causes of failures,

and assign responsibility (Internal, Client, or third parties).

- Develop and share performance dashboards (monthly/quarterly), ensuring

accuracy and timely delivery to clients and internal stakeholders.

- Investigate and challenge reasons for performance failures to ensure

transparency and objectivity.

- Create and implement relevant KPIs tailored to client industries and

contractual obligations.

- Collaborate with local and regional teams to harmonise automated reporting

across countries.

- Work with heads of Vertical Markets (VM) and Regional Account Managers

(RAM) to ensure regular reviews and gather client feedback.

- Support the sales team during tenders and contract finalisation by defining

measurable KPIs and realistic targets.

- Promote awareness and understanding of performance management within

the network.

- Report monthly to HQ on issues and challenges by country and key account.

This list is not exhaustive.

Reports to: Director, Logistics Solutions & Method (based in HQ)