Customer Support Executive

AGRIM is a fast-growing agri-tech startup building an on-demand B2B Agri-inputs marketplace. Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. AGRIM has scaled up rapidly across India, with 10% of the overall customer universe already onboarded on the platform. Our Founders are IIT/ IIM graduates and ex-entrepreneurs (with successful exits) and we have also built one of the best start-up teams, with senior executives from Tier-1 education institutes, e-commerce companies such as Amazon, Hopscotch, Policy Bazaar, etc. and experienced industry professionals from the agriculture sector. B2B e-commerce marketplace for Agri-Inputs (Total Market potential of $50 billion) Founded by Ex-entrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain Backed by 4 Tier-1 Investors Growing 5X Month on Month Onboarded 1000+ Manufacturers | 1,00,000+ Retailers | Active across India 350+ Full time employees

Key

Responsibilities Provide exceptional customer support via chat and ticketing systems. Ensure timely and accurate resolution of customer queries and issues. Maintain and update customer interaction records. Achieve individual performance targets.

Requirements Ticketing Experience. Chat Support Experience of minimum 1 year. Basic computer knowledge. Understanding of Customer centric process. Good Communication in English & Hindi both. NOTE : This role is completely work from office & 6-days (Mon-Sat) in Sector-66, Gurugram, Haryana.