Customer Support Associate

Location:BGC, Taguig City

Schedule:Night Shift, Full Onsite

When you join AGSI, you become part of a company that values strong partnerships, innovation, and growth; not just for our clients, but for our people too.

What’s in it for You?

We don’t just want you to succeed, we want you to thrive. At AGSI, you’ll enjoy:

• Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.
• 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.
• HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.
• Group Life Insurance for your peace of mind.
• Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.
• Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.

Here, you won’t just find a job. You’ll find a team that invests in your growth and celebrates your success.

What We’re Looking For

• Fresh graduates / career shifters are welcome; prior experience is a plus but not required.
• Comfortable handling phone calls and interacting with clients.
• Good communication skills, both written and verbal.
• Detail-oriented with the ability to stay organized.
• Basic computer skills, including email and web-based applications.
• Willingness to learn and adapt to client-specific billing processes.

Key Responsibilities

• Make outbound calls to schedule, confirm, and remind patients of the appointments.
• Receive inbound calls and assist patients with scheduling, rescheduling, or canceling appointments.
• Verifying patient insurance coverage and eligibility
• Verify and update patient information in the system.
• Answer basic patient inquiries or route calls to appropriate practice.
• Follow scheduling protocols and insurance guidelines as needed.
• Communicate professionally and empathetically with patients.
• Maintain accurate records of all communication and scheduled appointments.
• Adhere to HIPAA and privacy regulations at all times.