HR Generalist Associate

Location: McKinley, Taguig City

Schedule: Night Shift

Work Arrangement:

• Days 1-60: 100% Onsite
• Days 61-90: 4 days Onsite / 1 day Work From Home
• Days 91-120: 3 days Onsite / 2 days Work From Home

Who We Are

At AGSI, we believe people are at the heart of every successful business. Since 2012, we’ve been helping US-based companies build high-performing teams through top-notch and cost-effective business process outsourcing services. With over 50 years of combined leadership experience, our co-founders know what it takes to manage teams and hire exceptional talent.

• Mission:To help companies build high-performing teams through world-class Filipino talent.
• Vision:To become the unmatched global choice for BPO services in the country.

When you join us, you become part of a company that values strong partnerships, innovation, and growth; not just for our clients, but for our people too.

What’s in it for You?

We don’t just want you to succeed, we want you to thrive. At AGSI, you’ll enjoy:

• Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.
• 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.
• HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.
• Group Life Insurance for your peace of mind.
• Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.
• Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.

Here, you won’t just find a job. You’ll find a team that invests in your growth and celebrates your success.

About the Role

We are looking for an HR Generalist Associateto provide day-to-day HR support to employees, managers, and team leads, particularly within our production team during the graveyard shift.

In this role, you will support various HR functions, including onboarding, employee relations, performance management, attendance monitoring, employee records management, offboarding, and employee engagement activities. You will work closely with the HR Lead and other departments to ensure the smooth execution of HR processes, timely completion of requirements, and effective delivery of employee support. If you are organized, detail-oriented, and passionate about supporting employees and HR operations, we encourage you to apply!

Key Responsibilities

Employee Onboarding and Offboarding

• Prepare and facilitate employment contract discussions with newly hired employees, explain key employment terms and conditions, address initial questions, and coordinate contract signing.
• Coordinate end-to-end onboarding requirements with the Talent Acquisition team, hiring managers, IT, and other support teams.
• Ensure new hires have the necessary equipment, system access, workstation setup, and onboarding documentation before their start date.
• Assist new employees on their first day, including office tours, initial requirements, and introductions to their respective teams.
• Coordinate offboarding requirements, including clearance, account deactivation, asset turnover, exit documentation, and employee turnover activities.

Employee Relations and HR Support

• Serve as the primary HR point of contact for operational concerns during the graveyard shift.
• Provide guidance to employees, managers, and team leads regarding company policies, procedures, and employment-related concerns.
• Document employee concerns, coordinate with relevant parties, monitor follow-up actions, and escalate matters requiring further attention to the HR Lead.
• Assist in implementing HR policies, processes, and guidelines to support compliance with established procedures.

Performance Management and Attendance Monitoring

• Monitor performance reviews and regularization schedules and follow up with managers and team leads regarding required submissions and employee updates.
• Monitor employee attendance and leave records, identify attendance-related concerns or potential policy violations, and escalate identified infractions to the HR Lead.

HR Administration and Employee Engagement

• Maintain accurate and confidential employee records, trackers, reports, and HR documentation.
• Coordinate with relevant departments to facilitate employee requests and HR-related activities.
• Assist in planning and implementing employee engagement activities and HR initiatives.
• Perform other HR-related duties and projects as assigned by the HR Lead and HR and Admin Manager.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• At least 1-3 years of relevant HR experience, preferably in HR operations, HR generalist functions, employee relations, onboarding, or HR administration.
• Knowledge of basic HR policies, procedures, and employee documentation.
• Strong organizational skills and attention to detail.
• Good verbal and written communication skills.
• Ability to handle confidential employee information with professionalism and discretion.
• Proactive, dependable, and capable of coordinating with different departments and stakeholders.
• Willingness to work on a night shift/graveyard shiftand support the operational needs of the production team.