Manager - IT

KEY RESPONSIBILITIES

Bridge business priorities and operational needs with technology capabilities, translating business requirements into technology solutions and recommendations.

• Advise stakeholders on digital transformation, process optimization, and operational improvement opportunities.
• Collaborate with and support cross-functional business units on technology initiatives, process improvements, and shared platform requirements.
• Support and influence product strategy and roadmap development, driving modernization, standardization, and productization efforts.
• Drive scalability, standardization, support model definition, release governance, and enterprise-wide solution adoption.
• Manage business-critical systems, ensuring incidents, problems, changes, resilience, and recovery activities are effectively executed with vendors and support teams.
• Lead system enhancements and transformation initiatives, including requirements gathering, solution design, user acceptance testing (UAT), deployment, change readiness, and transition to support.
• Manage communications across business, technology, vendors, and delivery partners; monitor vendor accountability, service performance, and operational readiness.
• Support procurement and sourcing activities, including evaluation of RFI, RFQ, and RFP responses, vendor selection, contract-related requirements, and sourcing strategies.
• Ensure compliance with technology governance, cybersecurity, architecture, audit, risk management, and change management standards.
• Support budgeting, forecasting, business case development, cost management, and value realization for assigned systems and initiatives.
• Maintain system documentation, operational procedures, knowledge repositories, and continuity plans; promote knowledge sharing and capability development across teams.

Key Requirements

• Bachelor Degree in Information Systems, Computer Science, Engineering or equivalent Information Technology discipline.
• Project Management Professional (PMP) certification
• Over 10 years of experience in business analysis, application management, IT project delivery, systems management and technology business partnering.
• Experience managing mission-critical operational systems and coordinating incident, problem, change, resilience and release activities.
• Experience in aviation, airport operations, ground handling or similar time-critical operational environments is highly desirable.
• Experience managing vendors, cross-functional delivery teams, business stakeholders and technology governance processes.
• Knowledge of SDLC, Agile/product delivery, IT service management, cybersecurity governance and business process improvement is advantageous.

Skills

Recovery Procedures, Vendor Audit, Business Stakeholder Management, Information Security Governance, Computer Science, Mission Critical Systems, Information Sciences, System Administration, Project Management Professional, Business Requirements