Manager, ServiceNow Consultant
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Aug 30, 2025. AIA Group scores B on the Alion truth index.
Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
Delivery of change and service availability of the AIA ServiceNow platform for all AIA markets. Support and coordinate in the following areas:- Support Transition
- New services and products onboarding
- Bug fix
• Enhancements
- Set-up, configuration, and day to day administration of the SNOW platform
Including upgrades and regular patch deployments
- Bug fix and proactive performance improvement initiatives for Platform.
- System reliability and platform health
- Good understanding of ServiceNow architecture
- Experienced in customization for Catalogue and all ITSM modules.
- Experienced with creating ITSM/ITOM Reporting dashboards.
- Proactive monitoring and ensuring security compliance, user access controls.
- Building/Reviewing/Maintaining technical design documents, Operation Manuals.
- Code review and deployment, update sets creation. Change review and deployment.
- Update/configure busine rules and Foundation Data as per business requirements.
- Experience in defining IRE rules, Discovery Patterns and CMDB Classes
- Expert understanding of CSDM
- Expert understanding and experience of Service Map and Dependency Map
Collaborate with project teams for customization and configuration.
#LI-DNP
Build a career with us as we help our customers and the community live healthier, longer, better lives.
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