Senior Manager, UI/UX Designer

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Design Governance and Strategy (40%)

• Create and refine UI/UX principles, guidelines and best practices for AI solutions.
• Conduct audits to ensure usability, accessibility, and alignment with compliance and AIA’s design system.
• Maintain a cohesive product vision using data insights and market trends.

Review and Expert Feedback (30%)

• Review all UI/UX deliverables from internal teams and vendors and provide actionable feedback.
• Ensure concepts and designed meet user needs, regulatory requirements, and experience standards.
• Identify market-specific UX needs and support their adoption.

Collaboration, Leadership, and Workflow Excellence (20%)

• Work with product managers, engineering, data scientist, and business teams to embed UX strategy.
• Lead workshops and knowledge-sharing sessions for design team.
• Support workflow improvements and UX practice transformation.

Continuous Improvement and Forward Innovation (10%)

• Monitor emerging UI/UX trends in AI-driven design, user experience and industry best practices.
• Recommend enhancements that improve usability and engagement.
• Encourage exploration of future-focused experience opportunities.

Minimum Job Requirements:

Education: Bachelor’s degree in Design, HCI, or related field.

Experience: 8 - 12 years in UI/UX design, with governance or leadership experience preferred.

Certifications: UX Certification (NN/g or similar) is a plus.

• Ability to simplify complex problems with analytical thinking.
• Proven leadership in collaboration, senior stakeholder management, and communication.
• Experience guiding partners and influencing strategic design.
• High sense of ownership and commitment to quality.
• Innovative, future-focused mindset with strategic perspective.
• Deep understanding of design systems, accessibility, and interaction design.
• Proficiency in Figma, Sketch, and Adobe XD.
• Strong communication and presentation skills.
• Ability to work across cultures in fast-moving innovation environments.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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