客服專員

MaiCoin Group • Chinese: C1 • 11 months ago
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Salary
$12k – $17k per year
Location
Hybrid (Taipei, Taiwan, 9am - 6pm)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Jul 11, 2022. MaiCoin Group scores D on the Alion truth index.

Overview
Company
Impact
Profile match

MaiCoin Group

Headquartered in Taipei, Taiwan, MaiCoin Group is a prominent digital asset service provider and one of the largest cryptocurrency platforms in the region. Established in 2013, the enterprise offers a comprehensive suite of financial technologies, including a consumer crypto brokerage, the high-performance MAX Exchange, digital payment processing, and institutional custody services. By combining robust regulatory compliance with advanced blockchain infrastructure, the company provides secure, accessible trading and asset management solutions for retail investors and corporate institutions alike.
maicoin.com • HQ: Taipei, Taiwan • Est. 2013
Tech stack of MaiCoin Group
Backed by Headline

Salary: 32000 - 47000 TWD per month

工作內容：

1.接聽客服專線、回覆客服信箱、使用線上即時對話系統(文字客服)

2.提供客戶產品說明及各項服務，解決客戶問題含客訴處理。

3.管理官方社群

4.整理客戶建議與反饋並提出改善方案，追蹤相關部門處理狀況與進度

5.維護客服品質並提升客戶服務滿意度

6.完成主管交辦之事項

工作時間：

週一至週日皆需排班，有分早班與中班

早班時間為9:00-18:00、中班為11:30-20:30

休假天數依勞基法規定，若排班遇國定假日核算加班費

需排班MaiCoin 客服人員

Requirements

資格條件：

1.具客服相關經驗

2.對虛擬貨幣有一定認識

3.台語流利，具基本英語應對技巧尤佳。

4.口齒清晰、抗壓性高

5.假日及國定假日需配合排班

6.中文打字50~75以上

其他條件：

- 良好溝通能力

- 對於區塊鏈與加密貨幣有基本了解為加分

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