IT Operations Analyst and Data Specialist

Job Title: IT Operations Analyst and Data Specialist

Reports to: IT and Security Manager

Location: On Site, Great Barrington, MA

Employment Status: Full-time, FLSA Exempt

Position Summary

The American Institute for Economic Research educates people on the value of personal freedom, free enterprise, property rights, limited government, and sound money.

The IT Operations Analyst and Data Specialist serves as the operational bridge between AIER’s business departments and IT, with primary responsibility for optimizing business systems, workflows, documentation, reporting, and technology-enabled process improvement.

This role maintains and improves workflows across platforms such as Jotform, Formstack, Microsoft 365, Power Automate, SharePoint, Salesforce, and Microsoft Forms, helping AIER maximize the value of its existing technology investments.

This role works closely with departments across the organization to identify repetitive work, manual processes, reporting challenges, and opportunities for automation, while supporting software implementations and general IT operations as priorities require.

Essential Duties and Responsibilities

• Build, maintain, and improve workflow automations using Jotform, Formstack, Power Automate, SharePoint, Salesforce, and related business systems
• Partner with departments to identify repetitive work, manual processes, reporting challenges, and opportunities for technology-enabled process improvement
• Serve as a primary liaison between departments and IT for business application support, workflow improvement, and operational technology initiatives
• Gather business needs, evaluate existing technology capabilities, recommend process improvements, and coordinate practical technology solutions
• Create and maintain SOPs, IT documentation, process maps, knowledge base articles, employee guides, and workflow documentation
• Develop dashboards and reports that improve data quality, standardize workflows, automate recurring reporting, and support leadership decision-making
• Support software implementations, vendor coordination, testing, rollout communications, and user acceptance testing
• Coordinate business system integrations to reduce duplicate data entry and improve consistency across platforms
• Evaluate departmental technology requests and identify opportunities to use existing systems before additional software is purchased
• Provide employee training and guidance on business applications, workflows, and technology best practices to encourage consistent adoption and effective use of existing systems
• Assist with helpdesk, onboarding, inventory, and equipment deployment when operational priorities require additional IT support

Qualifications and Skills

• Experience in a nonprofit, education, research, or professional-services environment
• Experience with Microsoft Power Platform, including Power Automate and SharePoint
• Familiarity with APIs, webhooks, system integrations, and basic data transformation concepts
• Experience with process mapping or business process improvement
• Relevant Microsoft, Salesforce, CompTIA, or similar technology certifications
• Commitment to AIER’s mission and classical liberal principles
• Three or more years of experience in IT operations, business systems administration, systems analysis, or a similar technical operations role
• Hands-on experience administering or supporting SaaS business applications, such as Microsoft 365, SharePoint, Salesforce, Jotform, Formstack, or comparable platforms
• Experience building workflow automations using Power Automate, form automation tools, or similar low-code/no-code platforms
• Experience gathering requirements from nontechnical stakeholders and translating business needs into practical, maintainable technology solutions
• Ability to independently troubleshoot application, workflow, permissions, integration, and data issues
• Experience creating and maintaining SOPs, process documentation, knowledge base articles, process maps, and user guides
• Working knowledge of data management concepts, including data quality, standardization, reporting, imports/exports, and basic integration concepts
• Experience supporting software implementations, including testing, user acceptance testing, rollout, vendor coordination, and end-user adoption
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to nontechnical colleagues
• Strong analytical, organizational, and problem-solving skills with the ability to identify inefficient or repetitive processes and recommend improvements
• Ability to manage multiple operational projects and priorities with limited day-to-day supervision
• Sound judgment and discretion when working with organizational systems, data, and confidential information

Pay Range

$55,000 - $65,000 annually depending on experience.

Physical Demands and Work Environment

The physical demands of this position are consistent with a primarily office-based, technology-focused role. The employee regularly uses a computer and other office equipment, communicates with colleagues, and participates in meetings and training sessions. The position may require periods of extended sitting, repetitive hand and wrist movements, and occasional standing, walking, bending, lifting up to 30 pounds, or moving IT equipment and supplies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a professional office setting with regular interaction across departments and occasional interruptions as operational needs arise. The position may require flexibility to respond to IT support requests, assist with equipment deployment, and support technology implementations or other operational priorities. Occasional movement between work areas may be necessary to provide technical assistance or coordinate activities with employees. Work may involve access to confidential organizational information and systems, requiring appropriate discretion and adherence to established security and privacy practices.