IT Support Engineer
About airSlate
airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.
We're in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.
At airSlate, we're building value for customers and a culture where growth and innovation go hand in hand. We're looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.
And now we're looking for an IT Support Engineer to join us. The IT team keeps airSlate's global workforce productive and secure across all locations. We own the full employee technology lifecycle - device provisioning and management, identity and access, corporate SaaS administration, on-site and remote support, and IT automation. The team is the first point of contact for everything related to workplace technology and partners with every department as the company grows.
Responsibilities
Provide second-line IT support (escalations after the AI IT bot) via helpdesk, chat, and in person.
Prepare, configure, ship, and manage employee laptops (macOS, Windows, Ubuntu) for remote staff and the Wroclaw office.
Deliver on-site IT support and maintain Wroclaw office technology (meeting rooms, network, peripherals).
Run IT onboarding for new hires in Polish and English - accounts, devices, access, and first-day setup.
Administer user accounts and access in Google Workspace and Okta (provisioning, deprovisioning, groups, SSO apps).
Manage devices and hardware inventory in Hexnode MDM and the asset-tracking system.
Support senior admins on more advanced infrastructure and automation tasks.
Requirements
1-2 years in IT support / helpdesk / system administration, ideally in an international or SaaS environment.
Hands-on experience supporting and provisioning macOS and Windows (Linux / Ubuntu a strong plus).
Working knowledge of Google Workspace administration and identity / SSO tools (Okta or similar).
Experience with an MDM solution (Hexnode, Jamf, Intune, or comparable) and IT asset management.
Networking fundamentals (DHCP, DNS, VPN, Wi-Fi); exposure to UniFi is a plus.
Languages: strong spoken and written English (B2+) to support users; fluent Russian or Ukrainian; Polish is a strong plus for on-site onboarding and support.
Soft skills: strong service mindset, clear communication, ownership, patience, and the ability to explain technical topics to non-technical users.
Willingness to work on-site in the Wroclaw office.
Education: degree in IT / CS or equivalent practical experience.
What we offer
Flexible working
Remote, hybrid or office across US, Poland, Romania & Ukraine
Competitive pay & equity
Market salaries, performance bonus & stock options
Growth & learning
Courses, conferences & internal mobility opportunities
Health & well-being
Health coverage, wellness & quarterly Mental Health Days
Family-friendly
Flexibility for parents, Junior Club, family days & pet-friendly offices
Giving back
airSlate Care programme with donation matching & humanitarian aid