Payment Operations Specialist

We are looking for a Payment Operations Specialist to support day-to-day operational processes while ensuring accuracy, data integrity, and smooth transaction processing in line with defined SLAs. This role also serves as a key control point in the workflow, handling complex cases, managing escalations, and supporting team performance, while contributing to continuous operational improvements

Requirements

• 2-3 years of experience in operations, finance operations, or similar roles
• Prior experience in handling transactions, reconciliations, or supervisory tasks is preferred
• Basic data analysis skills (Excel, Google Sheets, or SQL)
• Strong understanding of operational processes and reconciliation flows
• Familiarity with tools such as Metabase, Jira, Trello, or similar workflow management systems (preferred)
• Ability to prepare and deliver presentations
• Leadership skills with experience managing or guiding small teams
• Strong conflict resolution and problem-solving abilities
• Mentoring and coaching capabilities
• Strategic thinking for short-term operational improvements
• Good communication and stakeholder management skills

Key Responsibilities

• Execute end-to-end operational tasks with minimal supervision
• Ensure accuracy, completeness, and compliance of operational processes
• Handle complex reconciliation and exception cases
• Investigate and resolve operational issues, including root cause analysis
• Monitor SLA performance, queue health, and sub-team productivity
• Act as the escalation point for operational issues

Benefits

Join us as we make magic happen to increase Indonesia’s financial inclusion!