System Management Engineer
First seen by Alion on Oct 27, 2026.
About Akkodis
Akkodis is a global engineering and R&D leader, combining technology expertise, industry knowledge, and talent to accelerate innovation and digital transformation.
With approximately 50,000 engineers and digital experts across 30 countries spanning North America, EMEA, and APAC, Akkodis brings deep cross-sector expertise and capabilities across mobility, software and technology services, robotics, testing and simulation, cybersecurity, AI, and data analytics.
By combining engineering and IT expertise, Akkodis delivers end-to-end solutions through four service lines: Consulting, Solutions, Talents, and Academy. We help organisations rethink product development and business processes, improve productivity, accelerate time-to-market, and build a smarter and more sustainable future.
Akkodis is part of The Adecco Group and operates as the commercial brand under which AKKA and Modis entities operate.
About the Role
We are seeking a System Management Engineer to oversee the governance and day-to-day operations of a mission-critical Command and Control (C2) system used by a government agency. You will join a team responsible for keeping the system reliable, compliant with its Service Level Agreements (SLAs) and well managed across operations, contracts, change, procurement and budget. This is a seconded role based permanently at the client's site.
Key Responsibilities
Operations and SLA management
- Monitor system health, uptime and downtime; log and update incidents, escalate issues per process and keep stakeholders informed
- Hold vendors to their SLAs and contractual obligations, and support the administrative process for any non-conformance
- Provide support across all project sites
- Support power servicing activities: confirm power supply follows the approved diagrams, notify stakeholders, and ensure power and system availability are restored
Patching and change management
- Ensure patches are tested and verified before seeking approval for downtime, communicate downtime to all stakeholders, and confirm system availability once patching is complete
- Manage Change Requests (CRs) end to end: define requirements, review and finalise vendor solutions, obtain system owner approval, track progress, witness the change and close out the CR
Contracts, procurement and budget
- Manage contract activities such as variation requests across hardware maintenance, software licence and security certificate contracts
- Support procurement, including requests and queries for procurement, maintenance, service master contracts and service charges under bulk tenders
- Support invoice verification, budget monitoring and forecasting for services and products, event support, system enhancements, CRs and ad-hoc jobs
Lifecycle and compliance
- Manage obsolescence for software licences, hardware, operating systems and certificates
- Plan and track technical refresh based on asset lifespan, including GPC/OPC, services and infrastructure migrations
- Support security clearance submissions for vendors and audits of Authority Furnished Spares
- Support baseline reviews and management, including review of operation and maintenance manuals
Advisory and documentation
- Provide technical advice and project management recommendations
- Maintain and review documentation such as the project handbook, meeting minutes and vendor documents (troubleshooting, user and operational guides)
- Perform other related duties as assigned
Requirements
- Diploma or Bachelor's degree in Information Security, Information Technology, Information Systems, Business IT or equivalent
- Minimum 4 years of experience in operations support or project management, supporting mission-critical systems with stringent SLAs (e.g. 99.9% availability)
- Solid knowledge of operations best practices and IT Service Management (ITSM) standards, processes and guidelines
- Able to understand system and software architecture and the users' operating environment
- Able to perform in a high-pressure, fast-paced environment
- Eager to pick up new technologies
Nice to Have
- Professional certifications such as PMP or ITIL
Skills
Information Technology and Services, Information Security, IT Operations Management, Issue Escalation, Vendor Development, Information Systems, High Availability, Patch Management, Sla Management, Operating Systems, Administrative Support, Researching New Technologies, Communication Power System Maintenance, Work in A Fast Paced Environment, Project Management Professional, Multi Site Development